Unit of competency Outline

Date retreived
22/07/2026 8:53 AM AWST

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Provide irrigation sales and service

Provide irrigation sales and service

Unit of competency
National Code
AHCIRG446
State Code
OCT76
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
24/12/2020
View on TGA
State Implementation and Classification
Approved Date
21/05/2021
Field of Education
080501 - Sales
Original Release Date
21/05/2021
Nominal Hours
70
Description
This unit of competency describes the skills and knowledge required to identify customer needs, provide advice, recommend irrigation components and pumps, research irrigation innovations and conduct retail transactions.The unit applies to individuals who apply specialist skills and knowledge to providing irrigation sales and service. This includes applying and communicating non-routine technical solutions to predictable and unpredictable problems.All work is carried out to comply with workplace procedures, health and safety in the workplace requirements, legislative and regulatory requirements, and sustainability and biosecurity practices.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish customer needs
  • 1.1 Use interpersonal skills to engage with customer and identify needs
  • 1.2 Handle customer enquiries courteously and promptly according to workplace procedures and legislative requirements
  • 1.3 Match available products to customer needs and against ecological considerations
2. Research and provide product advice
  • 2.1 Research and update knowledge and understanding of irrigation products regularly from authoritative sources
  • 2.2 Provide advice to customers on products and/or services in a timely and professional manner according to workplace procedures and legislative requirements
  • 2.3 Explain or showcase product and/or service details to meet customer needs
  • 2.4 Suggest alternative and additional products and services as necessary
  • 2.5 Address customer client concerns and questions
3. Recommend irrigation components and pumps
  • 3.1 Interpret irrigation design
  • 3.2 Confirm pump and component requirements and discuss with customer
  • 3.3 Provide advice on irrigation pumps based on suitability for the task, energy efficiency from pump curves and serviceability
  • 3.4 Provide advice on components based on technically correct and current information
4. Conduct retail transactions with irrigation customers
  • 4.1 Estimate quantities for irrigation installation projects
  • 4.2 Prepare and supply quotes on products and services
  • 4.3 Negotiate price and payment options
  • 4.4 Provide advice on irrigation product warranties
  • 4.5 Organise product service and repairs according to workplace procedures
  • 4.6 Organise delivery of irrigation merchandise in a timely manner to meet customer needs
5. Research irrigation innovations and products
  • 5.1 Maintain contacts in irrigation product development, and review new products regularly
  • 5.2 Study exhibitions and field displays to update technical expertise
  • 5.3 Read and incorporate technical and extension information into advice to customers
No information
No information
Replaces
State Code National Code Title Type
BAO77 AHCMER407 Provide irrigation sales and service Unit of competency