Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisational context may include:
arrangements or industry/community partnerships
hazards to which the organisation is exposed
legislation under which the organisation operates
operating environment which may be influenced by political, industrial or other internal or external factors
Crisis may include:
emergencies requiring evacuation
explosion and bomb scares
external emergencies such as flood, storm and traffic accident impacting on organisation
fires and explosions
hazardous substance spills
internal emergencies such as loss of power or water supply
security emergencies such as armed robberies, intruders and disturbed persons
serious injury events
Environment may include:
conditions or influences that are part of, surround or interact with, the organisation such as:
built environment (buildings and other assets)
physical environment (natural environment including topography, water bodies and vegetation)
social environment (including people interactions, internal and external politics, economic and culture)
Sources of risk may include:
biological hazards
civil/political hazards including civil/political unrest, terrorism, sabotage and hostage
management activities and controls including deficiencies in areas of non compliance with internal management systems, legislation, and agreements/contracts
natural hazards and/or disasters
technological hazards (failure of technology)
Elements at risk may include:
assets
commercial reputation and goodwill
environment
people
quality of life
Vulnerability may include:
degree of susceptibility and resilience of the organisation and the environment to the risk, which is influenced by the characteristics of the organisation in terms of its capacity to anticipate, cope with and recover from the crisis
Specialist advisors may include:
specialists in emergency management, evacuation, fire, security and safety who use advanced techniques such as:
Hazard and Operability Studies (HazOps)
Management Oversight and Risk Tree (MORT)
computer modelling
scenario analysis
Emergency response agencies may include:
fire
police
ambulance
State Emergency Services (SES)
government departments
OHS authorities
Emergency sources of risk register may include:
comprehensive list of events or conditions to be evaluated, their location, together with a range of possible scenarios or circumstances under which a crisis may occur
crisis risk management documentation such as risk assessments
Sources of information and data may include:
enforcement notices and actions
inspection and incident records
international and national standards, codes of practice and guidelines
material safety data sheets (MSDSs)
organisational records and files
research literature
specialist advisors
Characteristics of the risk may include:
significant features of the sources of risk such as:
area affected
duration
impact, taking account of the coping capacity of the organisation
intensity
likelihood
perceptions of severity
speed of onset
Crisis management plan may include:
crisis risk management documentation, such as:
communications strategies
identification of issues
risk assessments/evaluations
risk management team lists
risk registers
treatment strategies
vulnerability profiles
initial response instructions for various roles/areas
policy, emergency response structure
program review and monitoring processes
resource inventory for response and recovery
responsibility and authority of individual roles
training requirements
warning systems
Stakeholders may include:
external stakeholders such as local community (directly or via the media), representatives of special interest groups, insurance agencies, OHS regulators, local government and other relevant statutory bodies
internal stakeholders such as the board of management, managers, employees (and their families), contractors, visitors and others on site
Resources may include:
community support agencies
personnel and equipment
Audit and review may include:
evaluation of ongoing relevance of emergency and crisis plans considering likelihood and consequences of risks
analysis of the organisation to respond considering factors such as:
available resources
effectiveness of training, knowledge and skills of key personnel
Emergency control organisation may include:
structured group within the organisation that includes roles such as emergency controller, communications recorder, media liaison and employee support personnel
External support and resource services may include:
agencies such as Red Cross, government health departments, State Emergency Service and local government
community liaison and reference groups
counselling services
employer associations
local, non-official sources
unions
Reports may include:
assumptions
decisions and recommendations for action
evaluation of preparedness
information sources
objectives
previous reports, records and registers
responsibility and resources

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
development and implementation of crisis management processes, either in an actual workplace or simulation exercise
products developed for implementing crisis management plans
how these products were developed and use of these products
knowledge of emergency-specific requirements under relevant legislation, codes of practice and standards including hazardous substances, dangerous goods and environment protection.
Context of and specific resources for assessment
Assessment must ensure:
access to scenario resources
access to regular training and planning emergency rehearsals
access to office equipment and resources
access to workplace documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
direct questioning combined with review of portfolios of evidence and third party reports of on-the-job performance by the candidate
demonstration of techniques used develop and implement crisis management processes
observation of performance in role plays
observation of presentations
oral or written questioning to assess knowledge of principles of effective liaison with emergency services personnel including ensuring that there is no interference or hindrance to their action
review of authenticated documents from the workplace or training environment
evaluation and prioritisation of risks for action
review of crisis management plan
assessment of emergency sources of risk register.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBOHS404B Contribute to the implementation of strategies to control OHS risk
BSBOHS405B Contribute to the implementation of emergency procedures
BSBOHS504B Apply principles of OHS risk management
other OHS units.