Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Factors to be considered when working within a plan of care include:
Accountability
Individual treatment plan
Personality of aged person
Expectations of aged person
Health status of aged person
Environment


Changes in behaviour may include:
Substance abuse
Distress
Agitation
Aggression
Sleeplessness
Withdrawal
Disorientation
Confusion


Changes in behaviour may be reported verbally or written, and may include:
Telephone reports
Face-to-face reports
Written reports
notes
memos
client records
specially designed report forms


Records and case history may include:
All records related to the aged person's health status
Assessments
Plans of care
Progress notes
Test results
Continence management charts and activities programs


Appropriate person may include:
Administrator
Colleagues
External agencies (complaints and advocacy services and professional registering authorities)
Health professionals
Immediate supervisor
Law enforcement officers
Member of senior management
Other health workers
Relative or other responsible person
Senior manager


Workplace forms may include:
Job sheets, time sheets, rosters
Client contact registers including telephone calls
Meeting registers and records
Purchase orders and invoices
Promotional materials


Records may be:
Accounting records e.g. account for payments, petty cash payments, purchases
Client records e.g. client statistics, client details, contact numbers etc.
Assessment and referral records
Records of jobs/clients attended
Sign on/sign off sheets
Purpose designed report forms


Store and maintain organisation informationincludes:
Manual and computer filing
Data base
Management of computer directories


Equipment includes:
Answering machines
Appliances
Computers
Email
Fax machines
Machinery
Maintenance equipment
Microwave ovens
Photocopiers
Telephones
Two-way radios
Cleaning equipment
Vehicles


Maintenance of equipment is:
According to routine maintenance instructions and responsibilities of the job role


Inquiries and requests may be internal and external via:
Telephone calls
Facsimiles
Letters
Email
Internal office memos
Personal visits


Reports may be in English or community languages as required by the organisation/service:
Verbal or written
Memos
Letters
Records
Chart reports
Notes


Organisation policy and protocolsinclude those relating to:
Filing and indexing
Security
Circulation
Confidentiality


Key statutory and legislative regulatory requirements may include those related to:
Privacy legislation
Health records legislation
Equal employment opportunities
Discrimination and harassment
Residential and community services
Poisons and therapeutics
Registration and practice of health professionals
Pharmaceutical benefits
Occupational health and safety
Freedom of information
Public health
Building standards
Criminal acts


Report may be, and include:
Verbal:
telephone
face-to-face
Non-verbal (written):
progress reports
case notes
incident reports


Rights may include:
Privacy
Confidentiality
Dignity
Freedom of association
Informed choice
To lodge a complaint
Right to express ideas and opinions
To an agreed standard of care


Rights are detailed in:
Legislation
Industry and organisation service standards
Industry and organisation codes of practice and ethics
Accreditation standards
International and national charters


Principles of access and equity may include:
Creation of a client orientated culture
Non-discriminatory approach to all individuals using or accessing the service
Respect for individual differences

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence must include observation of performance in the work environment or in a simulated work setting


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment may include:
Observations
Questioning
Evidence gathered from the workplace environment
Demonstration over a period of time to ensure consistency of performance