Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Marketing and merchandising policies may include:
current market position
target markets
quality control policies and procedures
pricing, labelling and packaging requirements
net profit margin.
Client requirements may include:
price
quality
range.
Market trends may include:
popularity of new and emerging technologies
popularity of products with minimal environmental impact
increased demand for some products and services
decline of some services.
Product and service range may include:
new or existing stock
new or existing services
new techniques.
Opportunities to improve sales and services may include:
expansion of existing services
introduction of new services
increasing service capability through staff education and training
equipment upgrade
image update.
New products and services may include:
new generation hair reduction equipment, including:
intense pulsed light systems
laser systems
skin care products and equipment
nail care products and equipment
massage services
relaxation services.
Supplier claims must include:
substantiated research, such as:
objective technical methods
clinical testing
sensory analysis by trained panels or by consumers
consumer or market research
published and peer reviewed outcomes.
Market competition may include:
salons
day spas
private operators.
Workplace policies and procedures may include:
pricing/profit margins
product placement
supplier payment
client service
market analysis
planning, procurement and rationalisation of product and service ranges
maintenance of supplier relations
quality control
environmental impact controls.
New techniques may include:
new equipment
new products.
Relationships with suppliers may include:
face-to-face contact
correspondence
telephone or electronic contact.
Performance indicators may include:
price
quality
performance
supply reliability
product range.
Records may include:
hard copy
electronic.
Appropriate personnel may include:
staff
salon/store owner.
Source of supply may include:
local
interstate
overseas.
Legal requirements may include:
consumer law
inclusion or exclusion of goods and services tax (GST).
Merchandise quality may depend on:
damage
expiry date.
Terms of trade may include:
special buys
payment terms
promotional deals with suppliers
partnership promotions.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applying research skills to source, identify and evaluate new products, equipment and services, including:
product performance
organisational capability to use new technology
staff training costs
risks and benefits to clients
risks and benefits to the business
applying workplace policies and procedures in regard to:
market analysis
environmental impact controls
planning
procurement and rationalisation of product and service ranges
maintaining supplier relations, including:
negotiating supply of goods
rationalising stock
monitoring quality control
communicating product range information to team members.
Context of and specific resources for assessment
Assessment must ensure that:
that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines
that competency is demonstrated in the workplace or a simulated workplace environment in a range of real workplace situations which may include client interruptions and involvement in other related activities normally expected in the workplace.
Assessment must ensure access to:
the internet
appropriate text and online resources
information on professional and retail products and suppliers
information regarding new products and equipment from a professional services range
relevant workplace documentation including:
manufacturer's equipment instructions
product instructions
manufacturer safety data sheets
workplace policies and procedures manuals
a range of clients with different product and service requirements.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of learners performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including:
performing market analysis
negotiating supply of goods
rationalising stock
research reports, case studies, and written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of investigating new products and services, including:
market analysis
product and equipment evaluation
quality standards
profit margins
completion of workplace documentation relevant to investigating new products and services procedures
third-party reports from technical experts
completion of self-paced learning materials, including personal reflection and feedback from a trainer, coach or supervisor.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIBXPSM502A Manage treatment services and sales delivery.