Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:
in a range of work environments and weather conditions
by day or night
Customers may be:
internal or external
Operations may be undertaken:
on- or off-base site or workplace
Coordination of workplace policies for the provision of customer service may include:
level of service provision
scheduling of operations
delivery of services
Consultative processes may involve:
clients
other employees and supervisors
management
union representatives
industrial relations and OH&S specialists
other professional or technical staff
local government authorities
Hazards may include:
vehicular traffic and pedestrians
uneven ground, steps, road surfaces
dust and vapours
hazardous or dangerous materials
humidity, air temperature and radiant heat
light including UV
noise
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Communication in the work area may include:
fixed phone
mobile phone
fax
email
internet
radio
oral, aural or signed communications
Information/documents may include:
operations manuals
induction documentation
competency standards and training materials
manufacturers specifications for relevant equipment
Dangerous Goods Code, Explosives Code, HAZCHEM codes and other regulations pertaining to the delivery of mail
workplace procedures and policies for the preparation of mail for delivery
supplier and/or client instructions
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements
customer service and quality assurance standards and procedures
emergency procedures
Applicable regulations and legislation may include:
state/territory roads and traffic authority road rule and licence requirements
Australian Dangerous Goods Code, Explosives Code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail
relevant state/territory environmental protection legislation
relevant state/territory OH&S legislation

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace