Unit of competency Outline

Date retreived
22/07/2026 8:24 AM AWST

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Provide advice and sell machinery

Provide advice and sell machinery

Unit of competency
National Code
AHCMER402
State Code
BAR36
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
27/06/2016
View on TGA
State Implementation and Classification
Approved Date
12/01/2017
Field of Education
080501 - Sales
Original Release Date
12/01/2017
Nominal Hours
35
Description
This unit of competency describes the skills and knowledge required to provide advice and sell machinery.All work must be carried out to comply with workplace procedures, work health and safety legislation and codes, and sustainability practices.This unit applies to rural products merchandisers whose job role includes providing advice and selling agricultural farm and small machinery, spare parts and building products.This unit applies to individuals who take responsibility for their own work and provide and communicate solutions to a range of predictable and sometimes unpredictable problems.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify customer needs
  • 1.1 Use interpersonal skills to identify customer needs
  • 1.2 Handle customer enquiries courteously and promptly in accordance with enterprise procedures and industry requirements
  • 1.3 Match available products to customer needs
  • 1.4 Research and update knowledge and understanding of machinery and related products from authoritative sources
  • 1.5 Research local enterprise and district requirements for machinery and related products
2. Provide product advice
  • 2.1 Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements
  • 2.2 Exhibit or demonstrate products to customer
  • 2.3 Address customers concerns and questions
  • 2.4 Provide relevant safety information to the customer for recommended products
  • 2.5 Prepare and supply quotations
3. Sell products
  • 3.1 Complete sales in to customer's satisfaction in accordance with enterprise and legislative requirements
  • 3.2 Identify and respond to opportunities for add-on and repeat sales
  • 3.3 Monitor sales results against specified criteria
  • 3.4 Review sales techniques to enhance future sales results
4. Handle and maintain products
  • 4.1 Handle and store products safely and efficiently in line with manufacturer, enterprise and work health and safety requirements
  • 4.2 Complete documentation
  • 4.3 Monitor stock levels and follow re-ordering procedures
No information
No information
Replaces
State Code National Code Title Type
D7039 AHCMER402A Provide advice and sell machinery Unit of competency
Replaced By
State Code National Code Title Type
OCS86 AHCMOM403 Provide advice and sell machinery Unit of competency
State Code National Code Title Type
BDF2 AHC40116 Certificate IV in Agriculture Qualification
BCZ5 AHC32716 Certificate III in Rural Merchandising Qualification