Unit of competency Outline
Date retreived
22/07/2026 5:36 AM AWST
22/07/2026 5:36 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide advice and sell machinery
Provide advice and sell machinery
Unit of competency
National Code
AHCMER402A
AHCMER402A
State Code
D7039
D7039
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
06/12/2011
Field of Education
080501 - Sales
Original Release Date
06/12/2011
Nominal Hours
35
Description
This unit covers providing advice and sell machinery and defines the standard required to: advise customers as to the most appropriate products for their specific application/environment; engage with and give advice to customers; ensure that the advice, product type, application and suitability are understood by the customer; encourage add on sales; organise the demonstration of products; represent the enterprise in a professional manner when dealing with customers.
Notes
Elements and Performance Criteria
1. Identify customer needs
- 1.1. Appropriate interpersonal skills are used to accurately identify customer needs.
- 1.2. Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements.
- 1.3. Available products are matched to customer needs.
- 1.4. Knowledge and understanding of machinery and related products is actively and regularly researched and updated from authoritative sources.
2. Provide product advice
- 2.1. Advice that addresses customer needs is provided in a timely and professional manner.
- 2.2. Products that may meet customer needs are appropriately exhibited to customer.
- 2.3. Customers concerns and questions are addressed sensitively in line with enterprise requirements.
- 2.4. Quotations are prepared and supplied in accordance with enterprise requirements.
3. Sell products
- 3.1. Sales are completed in accordance with enterprise requirements and to customer's satisfaction.
- 3.2. Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures.
- 3.3. Sales results are monitored against specified criteria.
- 3.4. Sales techniques are reviewed to enhance future sales results.
4. Handle and maintain products
- 4.1. Products are handled and stored safely and efficiently in line with manufacturer, enterprise and Occupational Health and Safety (OHS) guidelines.
- 4.2. Documentation is completed in line with enterprise requirements.
- 4.3. Stock levels are monitored and re-ordering procedures followed in line with enterprise requirements.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole.
Machinery may include:
all types of agricultural and small machinery
spare parts
building products.
Advice may include:
that relating to products, usage, application rates.
The range statement relates to the unit of competency as a whole.
Machinery may include:
all types of agricultural and small machinery
spare parts
building products.
Advice may include:
that relating to products, usage, application rates.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
advise customers as to the most appropriate products for their specific application/environment
engage with and give advice to customers
ensure that the advice, product type, application and suitability are understood by the customer
encourage add on sales
organise the demonstration of products
represent the enterprise in a professional manner when dealing with customers.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
advise customers as to the most appropriate products for their specific application/environment
engage with and give advice to customers
ensure that the advice, product type, application and suitability are understood by the customer
encourage add on sales
organise the demonstration of products
represent the enterprise in a professional manner when dealing with customers.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3627 | RTE3807A | Provide advice and sell machinery | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAR36 | AHCMER402 | Provide advice and sell machinery | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D500 | AHC40110 | Certificate IV in Agriculture | Qualification |
| D493 | AHC32710 | Certificate III in Rural Merchandising | Qualification |