Unit of competency Outline

Date retreived
22/07/2026 6:47 AM AWST

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Facilitate use of a Balanced Scorecard for performance improvement

Facilitate use of a Balanced Scorecard for performance improvement

Unit of competency
National Code
MSS403005
State Code
BAK36
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080317 - Quality Management
Original Release Date
08/08/2016
Nominal Hours
40
Description
This unit of competency applies in organisations using a Balanced Scorecard approach to performance improvement. In these organisations the unit applies to individuals in a team or workgroup who facilitate the use of the Balanced Scorecard through leading, assisting and/or motivating others in using the Balance Scorecard approach.This unit requires the application of skills associated with communication, teamwork, problem solving, initiative, enterprise, and planning and organising in order to provide leadership in the interpretation, review and strategic response to Balanced Scorecard results. This unit has a strong emphasis on identifying and reviewing required performance measures and requires an ability to use new information to improve performance.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Interpret Balanced Scorecard results
  • 1.1 Identify patterns of performance shown on strategy map.
  • 1.2 Identify actions indicated by Balanced Scorecard results.
  • 1.3 Discuss results with fellow employees and other relevant stakeholders.
  • 1.4 Facilitate the selection of required actions with employees and other stakeholders.
  • 1.5 Facilitate the development of implementation plans for team or individuals.
  • 1.6 Facilitate the implementation of required actions from developed plans.
  • 1.7 Follow up on implementation to ensure it occurs as planned.
2 Review key performance indicators (KPIs) in the Balanced Scorecard for the organisation and work area
  • 2.1 Relate area and other KPIs to strategy map/strategic objective.
  • 2.2 Review the actions required by self and others to meet each KPI.
  • 2.3 Compare current actions to the optimal actions to achieve strategy.
  • 2.4 Discuss with employees and other stakeholders any modifications to KPIs which will better meet strategy.
  • 2.5 Recommend amendments to KPIs to relevant personnel.
3 Review reporting systems for Balanced Scorecard information
  • 3.1 Review reporting systems to ensure information needed by self, other employees in area and organisation is available.
  • 3.2 Review the mix of operational and strategic information to ensure it is appropriate for work area.
  • 3.3 Review information provided for relevance and currency, and that it is meaningful and not excessive.
  • 3.4 Recommend improvements to reports and reporting system, as appropriate.
4 Lead improvement to work area total performance
  • 4.1 Compare actual performance of teams, work areas or individuals with desired total performance using KPIs and other Balanced Scorecard information.
  • 4.2 Discuss with team ways of improving total performance.
  • 4.3 Lead processes for improvement in total performance.
No information
No information
Replaces
State Code National Code Title Type
WD515 MSS403005A Facilitate use of a Balanced Scorecard for performance improvement Unit of competency
Replaced By
State Code National Code Title Type
OER41 MSS403008 Facilitate use of a Balanced Scorecard for performance improvement Unit of competency