Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Appropriate person may include:
authorised business representative
client
supervisor.
Hardware may include:
modems or other connectivity device, including digital subscriber line (DSL) modems
networks
personal computers
remote sites
servers
workstations.
Software may include:
commercial
customised software
in-house
packaged.
Feasibility may include:
economic
operational
schedule
technical.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
analyse organisation’s current needs and projected IT requirements
determine the impact of system changes on the organisation
evaluate and recommend IT strategies and systems solutions to meet business objectives
develop a feasibility study and cost-benefit analysis of proposed solution.
Context of and specific resources for assessment
Assessment must ensure access to:
site where IT strategies and solutions may be developed
detailed information relating to current needs and project requirements of the business
outcomes of the business-analysis process
client expectations brief
business risks and objectives
range of IT business solutions.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of IT systems solutions
direct observation of candidate conducting feedback sessions
review of:
documentation prepared by candidate outlining the best IT systems solutions for the organisation
feasibility study and cost-benefit analysis of proposed solution developed by candidate.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.