Unit of competency Outline

Date retreived
22/07/2026 9:18 AM AWST

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Lead a process to determine and solve root cause for a complex problem

Lead a process to determine and solve root cause for a complex problem

Unit of competency
National Code
MSS407012
State Code
BAJ61
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080307 - Organisation Management
Original Release Date
08/08/2016
Nominal Hours
70
Description
This unit of competency covers the skills and knowledge required to guide or lead a problem-solving process to solve complex and/or unusual problems. The problem-solving process will usually involve the use of either real or nominal groups to determine the root cause and propose the solution.This unit applies to managers and/or technical experts who are confronted by complex problems to which they need to develop a solution. The problem may be related to any area or process within the organisation or in the value stream and may have been formally presented to the individual for consideration or arise as part of other work.The person may or may not have the required technical expertise for the particular problem, although the problem will require technical expertise to be solved. The problem may be capable of being adequately defined at the beginning of the problem solving activity, or may be progressively defined through continued iterations of the problem-solving activity.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Recognise complex problem
  • 1.1 Identify a complex issue which needs to be addressed.
  • 1.2 Undertake an initial investigation of the issue.
  • 1.3 Determine initial areas of expertise and data which may be required to analyse the problem.
  • 1.4 Develop an initial definition of the problem.
2 Develop problem-solving methodology
  • 2.1 Draft a problem-solving methodology.
  • 2.2 Develop required approaches and protocols for obtaining required data and information.
  • 2.3 Establish group to assist with problem solving.
  • 2.4 Allocate tasks, responsibilities and reporting arrangements to group.
  • 2.5 Develop arrangements for consultation with required people outside of group.
3 Analyse problem
  • 3.1 Apply methodology.
  • 3.2 Obtain data/information.
  • 3.3 Review problem definition.
  • 3.4 Review methodology.
  • 3.5 Obtain additional data/information as required.
4 Identify root cause
  • 4.1 Map causal links for the problem.
  • 4.2 Determine indicators of the problem or the problem precursors.
  • 4.3 Identify causes which can be controlled/brought under control.
5 Develop a solution
  • 5.1 Develop solutions for controllable causes.
  • 5.2 Determine benefit/cost for proposed solutions.
  • 5.3 Investigate proposed solutions for efficacy.
  • 5.4 Select the best available solution.
  • 5.5 Obtain necessary support and authorisations for proposed solution.
6 Check problem is solved and standardised
  • 6.1 Monitor indicators of problem/problem precursor.
  • 6.2 Review problem solution/implementation as required.
  • 6.3 Ensure appropriate solution is standardised.
No information
No information
Replaces
State Code National Code Title Type
WD590 MSS407012A Lead a problem solving process to determine and solve root cause Unit of competency
Replaced By
State Code National Code Title Type
OAF25 MSS407016 Lead a process to determine and solve root cause for a complex problem Unit of competency