Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Competitive systems and practices

Competitive systems and practices may include, but are not limited to:
lean operations
agile operations
preventative and predictive maintenance approaches
monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems
statistical process control systems, including six sigma and three sigma
Just in Time (JIT), kanban and other pull- related operations control systems
supply, value, and demand chain monitoring and analysis
5S
continuous improvement (kaizen)
breakthrough improvement (kaizen blitz)
cause/effect diagrams
overall equipment effectiveness (OEE)
takt time
process mapping
problem solving
run charts
standard procedures
current reality tree
Competitive systems and practices should be interpreted so as to take into account:
the stage of implementation of competitive systems and practices
the size of the enterprise
the work organisation, culture, regulatory environment and the industry sector
Complex problem
A complex problem may be described as one which has several of the following characteristics:
requires going into the value stream for data/information
is wider than just applying to a single job
applies to less common solutions or problems
requires a higher level of knowledge and skill (which may or may not be possessed directly by the person solving the problem), such as:
significant specialist knowledge
significant specialist skill
more theory/understanding of technology or process
data is not easily available and may need particular strategies to obtain, such as:
overcoming resistance from people including employees, customers or suppliers
extracting data not regularly reported from SCADA or similar systems
the problem and/or proposed solutions require reporting or authorisations from a Board or external authorities, such as licensing or regulatory bodies
Problem recognition
The problem recognition may include:
an obvious and current complex problem
an intractable problem which has been known about and ‘lived with’ for some time
a complex problem which has not been previously recognised
The problem may, or may not be capable of complete definition at the start of the problem solving process (so requiring an iterative process)
Group
Problem will be such that it is beyond the scope of an individual to solve and so a group is required. The group may be:
real (i.e. physical or face to face)
nominal (i.e. never meets and may not know who each other is)
or any combination in between

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
undertake complex problem identification
establish appropriate methodologies, including establishing team responsibilities, to achieve root cause identification
prioritise solutions
recommend solutions and implementation procedures within the organisation and the value stream
evaluate implementation of solutions
standardise solutions.
Context of and specific resources for assessment
Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.
Access may be required to:
workplace procedures and plans relevant to work area
specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee
documentation and information in relation to production, waste, overheads and hazard control/management
reports from supervisors/managers
case studies and scenarios to assess responses to contingencies.
Method of assessment
A holistic approach should be taken to the assessment.
Competence in this unit may be assessed by using a combination of the following to generate evidence:
demonstration in the workplace
workplace projects
suitable simulation
case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)
targeted questioning
reports from supervisors, peers and colleagues (third-party reports)
portfolio of evidence.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.