Unit of competency Outline
Date retreived
22/07/2026 11:11 AM AWST
22/07/2026 11:11 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Implement social sustainability in work practices
Implement social sustainability in work practices
Unit of competency
National Code
MSS014007A
MSS014007A
State Code
WI695
WI695
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
080307 - Organisation Management
Original Release Date
12/06/2014
Nominal Hours
35
Description
This unit of competency covers analysing the workplace to identify work practices that support social sustainability, identifying and implementing improvements within own area of responsibility, and monitoring their effectiveness. It involves promoting engagement with social sustainability with a range of stakeholders.
Notes
Elements and Performance Criteria
1 Investigate social sustainability issues and practices
- 1.1 Review information about current industry practice in relation to social sustainability issues that may affect the work area
- 1.2 Identify legislative/regulatory requirements that relate to social sustainability issues and how they apply to the work area
- 1.3 Identify voluntary codes and standards that relate to social sustainability issues
- 1.4 Collect information on systems, procedures and work practices that have social sustainability implications
- 1.5 Identify how the organisation’s stated values, strategies and goals relate to social sustainability
- 1.6 Determine the relevance of the social sustainability issues and practices to the work area or work group
2 Engage stakeholders to identify social sustainability improvements
- 2.1 Identify stakeholders and their interest in social sustainability in the work area or work group
- 2.2 Facilitate activities to review current systems, procedures and work practices, and identify areas for improvement
- 2.3 Determine changes that are likely to achieve desired improvements
- 2.4 Evaluate the feasibility, benefits and costs of making the changes
- 2.5 Prioritise changes for action
- 2.6 Report suggestions for improvements that are beyond own area of responsibility to appropriate people
3 Implement changes
- 3.1 Source techniques/tools to assist in implementing the priority changes
- 3.2 Plan for budget, personnel, other resources and approvals that will be required
- 3.3 Seek approval to make changes, as needed
- 3.4 Allocate tasks and responsibilities to team or work group members
- 3.5 Implement the approved changes
- 3.6 Monitor progress and implement strategies to address barriers and/or resistance to changes
4 Analyse and interpret social sustainability data
- 4.1 Use social sustainability metrics to identify current performance and track changes
- 4.2 Analyse and interpret data to identify the implications for social sustainability activities
- 4.3 Document outcomes and communicate them to stakeholders
5 Promote engagement with social sustainability
- 5.1 Encourage equitable participation from all stakeholders
- 5.2 Use behaviours and work practices that support social sustainability in own work and communications
- 5.3 Encourage proper application of procedures that support engagement
- 5.4 Use change management strategies to promote change
- 5.5 Present accurate information targeted to stakeholder interests/needs
- 5.6 Identify achievements and promote them throughout the organisation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Techniques and tools
Techniques and tools may include:
visual workplace concepts
measurement, display and/or recording devices
changed work practices/procedures
competence development and awareness training
group activities
external advice/services
Social sustainability metrics
Social sustainability metrics refers to quantifying the social aspects of sustainability which are typically ‘intangible’ and hard to measure. This is done by using indicators and estimations
Equitable participation
Equitable participation can be encouraged using activities and strategies, such as:
protocols for communication and providing feedback
rewarding innovation and initiative
encouraging suggestions and implementing them, as feasible
recognition and reward programs
activities that recognise different ways of communicating and/or thinking, e.g. verbal, written and visual
encouraging respect for cultural diversity, diverse interests and differing opinions
using interpreters or translated information
addressing barriers to communication
Procedures that support engagement
Procedures that support engagement typically cover issues such as:
training and development
progression and promotion
hours of work and work-life balance
work conditions and leave entitlements
access to facilities and amenities
performance reviews and performance management
recognition and reward
bullying, discrimination and harassment
Change management strategies
Change management strategies should be relevant to the work area and level of responsibility of the learner and may include:
case studies from similar businesses
finding champions within the organisation
promoting internal success stories/runs on the board
identifying the benefits of social sustainability targeted to stakeholder interests/needs
Stakeholders
Stakeholders include individuals and groups within the organisation and the value chain that have a direct interest in the enterprise's conduct, actions, products and services, such as:
employees
management
shareholders
customers
suppliers
regulatory bodies
other organisations
specialists who may have particular technical expertise
Techniques and tools
Techniques and tools may include:
visual workplace concepts
measurement, display and/or recording devices
changed work practices/procedures
competence development and awareness training
group activities
external advice/services
Social sustainability metrics
Social sustainability metrics refers to quantifying the social aspects of sustainability which are typically ‘intangible’ and hard to measure. This is done by using indicators and estimations
Equitable participation
Equitable participation can be encouraged using activities and strategies, such as:
protocols for communication and providing feedback
rewarding innovation and initiative
encouraging suggestions and implementing them, as feasible
recognition and reward programs
activities that recognise different ways of communicating and/or thinking, e.g. verbal, written and visual
encouraging respect for cultural diversity, diverse interests and differing opinions
using interpreters or translated information
addressing barriers to communication
Procedures that support engagement
Procedures that support engagement typically cover issues such as:
training and development
progression and promotion
hours of work and work-life balance
work conditions and leave entitlements
access to facilities and amenities
performance reviews and performance management
recognition and reward
bullying, discrimination and harassment
Change management strategies
Change management strategies should be relevant to the work area and level of responsibility of the learner and may include:
case studies from similar businesses
finding champions within the organisation
promoting internal success stories/runs on the board
identifying the benefits of social sustainability targeted to stakeholder interests/needs
Stakeholders
Stakeholders include individuals and groups within the organisation and the value chain that have a direct interest in the enterprise's conduct, actions, products and services, such as:
employees
management
shareholders
customers
suppliers
regulatory bodies
other organisations
specialists who may have particular technical expertise
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
A person who demonstrates competency in this unit must be able to engage stakeholders in identifying and making social sustainability improvements within the work area and promote awareness about social sustainability to others in the organisation.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessors must be satisfied that the candidate can competently and consistently apply the skills covered in this unit of competency in new and different situations and contexts. Critical aspects of assessment and evidence include:
identifying the social sustainability implications of the organisation’s systems, procedures and work practices
analysing and interpreting data on social sustainability
prioritising, planning and implementing changes within own area of responsibility and within organisational approvals and procedures
using techniques/strategies to encourage participation from stakeholders
using techniques/strategies to promote change.
Context of and specific resources for assessment
This unit of competency is to be assessed in the workplace or a simulated workplace environment.
Assessment should emphasise a workplace context and procedures found in the candidate’s workplace.
This unit of competency may be assessed with other relevant units addressing sustainability at the enterprise level or other units requiring the exercise of the skills and knowledge covered by this unit.
The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team.
Method of assessment
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
The language, literacy and numeracy demands of assessment should not be greater than those required to undertake the unit of competency in a work-like environment.
Overview of assessment
A person who demonstrates competency in this unit must be able to engage stakeholders in identifying and making social sustainability improvements within the work area and promote awareness about social sustainability to others in the organisation.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessors must be satisfied that the candidate can competently and consistently apply the skills covered in this unit of competency in new and different situations and contexts. Critical aspects of assessment and evidence include:
identifying the social sustainability implications of the organisation’s systems, procedures and work practices
analysing and interpreting data on social sustainability
prioritising, planning and implementing changes within own area of responsibility and within organisational approvals and procedures
using techniques/strategies to encourage participation from stakeholders
using techniques/strategies to promote change.
Context of and specific resources for assessment
This unit of competency is to be assessed in the workplace or a simulated workplace environment.
Assessment should emphasise a workplace context and procedures found in the candidate’s workplace.
This unit of competency may be assessed with other relevant units addressing sustainability at the enterprise level or other units requiring the exercise of the skills and knowledge covered by this unit.
The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team.
Method of assessment
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
The language, literacy and numeracy demands of assessment should not be greater than those required to undertake the unit of competency in a work-like environment.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAL22 | MSS014007 | Implement social sustainability in work practices | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J131 | MSS50112 | Diploma of Sustainable Operations | Qualification |
| D550 | MSS40111 | Certificate IV in Sustainable Operations | Qualification |