Elements and Performance Criteria

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Special client circumstances may include:
communication difficulties
English language barriers
emotional state eg irritability, anger, threatening behaviour
diversity factors such as:
disability
gender
age
cultural, racial or religious background
social or personal factors
Effective communication techniques may include:
verbal and non-verbal language and tone suited to the specific client eg:
using plain English
being calm and professional in the face of difficulties
active listening
repeating information back
asking for clarification
summarising
re-phrasing
using emotional intelligence
ensuring all information from the client is correct before providing compliance advice
communication aids where needed
Communication difficulties may include:
language or accent
misinformation
misunderstandings
previous experience in obtaining compliance information
emotions including anger
Types of configurations may include:
agricultural vehicles
special purpose vehicles:
mobile cranes
concrete pumpers
drill rigs
plant
towed special purpose vehicle trailers
rigid vehicles
rigid vehicle and trailer combinations
articulated vehicles
combinations consisting of a prime mover and a semi-trailer:
dolly
low loader
platforms
b-doubles and road trains
innovative vehicles
Performance Based Standards (PBS) assessed vehicles
Conditions and restrictions may include:
restricted routes
travel restrictions for:
time of day
weekday travel
weekend and public holiday travel
Christmas holiday period
weather conditions
road conditions
restricted access vehicles
additional width restrictions
pilot and/or escort vehicle requirements
warning devices requirements
minimum required axle spacings
check weighs
roadside inspections
load restraint requirements
assistance from another authority such as Police, Local Government, Power and Water
Requirements for inspecitons, permits and notices may include:
travel on restricted roads
travel through critical locations
general operating requirements:
load limits
high loads
rear-end steering
agricultural vehicles
livestock carrying vehicles
road-going earthmoving equipment
vehicle transporters
special purpose vehicles
combination vehicles
rear overhang limits
additional height limits
over-mass permits conditions
Form may include:
oral
written
included on permit or notice
email
letter
formal, where actual load movement is being discussed
less formal where possibilities are being put forward
website link
printed guidelines, brochures, fliers etc

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms consistency of performance in providing information on vehicle configuration compliance.
This will include evidence of:
providing accurate compliance information on at least three actual or simulated occasions for three different situations/contexts including dealing with at least one difficult client and one complex information request
adhering to legal, ethical and organisational requirements relating to the provision of compliance information
Context of and specific resources for assessment
Assessment must ensure access to a real or simulated workplace environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered while providing vehicle configuration information, including coping with difficulties, irregularities and breakdowns in routine.
Access is required to resources such as:
applicable legislation, policies and procedures
case studies and workplace scenarios to capture the range of requirements for situations likely to be encountered
state/territory guidelines on compliance requirements for vehicle configurations and operating conditions
Method of assessment
Assessment methods suitable for valid and reliable assessment of this unit of competency may include, but are not limited to, a combination of 2 or more of:
case studies
demonstration
observation
written or oral questions
scenarios
simulation or role plays
authenticated evidence from the workplace and/or training courses
Guidance information for assessment
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations