Unit of competency Outline

Date retreived
23/07/2026 4:47 AM AWST

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Manage ethical practice in the property industry

Manage ethical practice in the property industry

Unit of competency
National Code
CPPREP5003
State Code
OAQ82
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/03/2019
View on TGA
State Implementation and Classification
Approved Date
03/06/2020
Field of Education
080301 - Business Management
Original Release Date
03/06/2020
Nominal Hours
25
Description
This unit specifies the skills and knowledge required to implement and manage ethical practice systems in a property agency.The unit applies to industry professionals in the property industry. State or territory licensing requirements may apply to this unit.
Notes
Elements and Performance Criteria
1. Determine ethical practice management requirements.
  • 1.1 Identify legislation, codes and principles relating to ethical practice in a property agency and their impact.
  • 1.2 Analyse and record ethical practice in interactions with clients.
  • 1.3 Conduct risk analysis of ethical practice requirements to determine risk ratings.
2. Implement risk control strategies.
  • 2.1 Plan and implement policies, procedures, structures and risk mitigation strategies that enable an ethical practice culture.
  • 2.2 Implement processes to address breaches of ethical practice.
  • 2.3 Implement management structures to monitor ethical practice throughout the agency.
3. Monitor ethical practice.
  • 3.1 Communicate clearly to staff, ethical best practice and consequences of unethical practice.
  • 3.2 Facilitate continuous monitoring, reviewing and adjustment of agency ethical practice.
  • 3.3 Collect and distribute information about ethical practice, breaches and impact on clients.
4. Evaluate ethical practice systems.
  • 4.1 Analyse information about ethical practice and ethical breaches to evaluate agency achievement of ethical best practice.
  • 4.2 Use evaluation data to implement improvements to ethical best practice within the agency.
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State Code National Code Title Type
BEI0 CPP51119 Diploma of Property (Agency Management) Qualification
BHQ9 CPP51122 Diploma of Property (Agency Management) Qualification