Unit of competency Outline

Date retreived
23/07/2026 2:19 AM AWST

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Facilitate change in a competitive systems and practices environment

Facilitate change in a competitive systems and practices environment

Unit of competency
National Code
MSS403012
State Code
OER31
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/05/2023
Field of Education
080307 - Organisation Management
Original Release Date
03/05/2023
Nominal Hours
55
Description
This unit describes the skills and knowledge required to assist in planning and implementing changes relating to competitive systems and practices and to identify change implementation issues and take action to have these issues addressed. This unit applies to senior staff, team leaders, supervisors or those in similar roles who have been given the responsibility to facilitate change processes within a formal or ad hoc team, such as a work area or section of an organisation. Change implementation issues may arise in the implementation of specific competitive systems or practices or in other changes such as the introduction of new products, processes, services or equipment. This unit does not cover the negotiation of change in a formal industrial relations sense. However these issues may be identified and would be referred to formal consultation and/or dispute settlement procedures.This unit applies to any organisation that is implementing competitive systems and practices. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Determine nature and impact of change for designated area and processes
  • 1.1 Confirm with management organisation’s aims and objectives for competitive systems and practices techniques related to change process
  • 1.2 Identify opportunities for implementation of change within work area to support desired outcome/s
  • 1.3 Engage with team and relevant personnel to determine potential benefits, challenges and impacts on work practices from change
2. Identify key performance indicators (KPIs)
  • 2.1 Liaise with team, management, technical, compliance and other stakeholders responsible for designing and/or implementing change to determine key performance indicators (KPIs) for own work and that of work area
  • 2.2 Discuss KPIs with team to confirm or amend
  • 2.3 Review data collection and processing with input from team and make or recommend revisions as needed
  • 2.4 Raise and resolve any issues related to KPIs with relevant personnel
3. Identify and act on issues and concerns
  • 3.1 Identify key stakeholders impacted by change
  • 3.2 Discuss change and potential impacts with key stakeholders
  • 3.3 Gain detailed understanding of issues and concerns of each stakeholder and determine appropriate action, with input from others as needed
  • 3.4 Develop response and/or locate information required to address issues and concerns within scope of authority
  • 3.5 Refer issues and concerns outside of scope of authority to relevant personnel
4. Develop a strategy to help implement change
  • 4.1 Identify or develop work plan for implementing change
  • 4.2 Make information available to team members to support change
  • 4.3 Determine skills and/or other development needs of team in relation to change and provide or initiate support
  • 4.4 Gather feedback on draft work plan from team, managers, technical experts and other stakeholders
  • 4.5 Review feedback and reach agreement with stakeholders on changes to work plan, as needed
5. Implement change
  • 5.1 Obtain authorisation to commence change implementation in accordance with organisation procedures
  • 5.2 Assist in implementation of change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures
  • 5.3 Provide information, mentoring or other support to team to assist them to contribute to implementation of change
6. Monitor implementation of change
  • 6.1 Discuss progress with team, management, technical, compliance and other stakeholders to identify barriers or challenges to implementation of change
  • 6.2 Take or initiate action to address issues
  • 6.3 Monitor KPIs during implementation
  • 6.4 Encourage and facilitate improvement suggestions of team members
  • 6.5 Review feedback and improvement suggestions to identify areas requiring improvement in change implementation
  • 6.6 Make improvements to implementation according to organisation procedures
No information
No information
Replaces
State Code National Code Title Type
BAK32 MSS403010 Facilitate change in an organisation implementing competitive systems and practices Unit of competency