Unit of competency Outline
Date retreived
22/07/2026 8:14 AM AWST
22/07/2026 8:14 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop and deliver training associated with new and modified products
Develop and deliver training associated with new and modified products
Unit of competency
National Code
ICTEDU5025A
ICTEDU5025A
State Code
D3346
D3346
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/04/2014
Field of Education
080501 - Sales
Original Release Date
15/04/2014
Nominal Hours
120
Description
This unit describes the performance outcomes, skills and knowledge required to develop and deliver effective training to users, operators of telecommunications equipment and to other interested parties. This competency encompasses training for information and operational purposes. It does not qualify a candidate to deliver training within a Registered Training Organisation (RTO) for national competencies or qualifications unless otherwise qualified. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Prepare to develop a training program
- 1.1. Confirm the training specifications required for a specific product with client
- 1.2. Research available and relevant material and prepare an outline for proposed training
- 1.3. Present and confirm suitability of proposed outline with client
- 1.4. Determine training schedule parameters
- 1.5. Establish criteria for post-training evaluation
2. Design training program and support material
- 2.1. Develop a training program that follows a logical sequence and builds on the existing knowledge of recipients
- 2.2. Create training material that meets up-to-date product and technicalinformation and all related occupational health and safety (OHS) issues and work practices
- 2.3. Develop training delivery style to suit the skills of the recipient
- 2.4. Review and amend training material prior to product, equipment or facility changes being introduced by the company
- 2.5. Develop training schedule to meet needs and schedules of recipients
3. Deliver training to sales and technical staff
- 3.1. Deliver training sessions in a systematic fashion and in a format suitable to client's needs
- 3.2. Monitor student performance against pre-determined criteria
- 3.3. Provide feedback on student performance against pre-determined criteria
- 3.4. Evaluate training session against pre-determined criteria on completion and identify potential improvements
4. Complete documentation
- 4.1. Record session evaluation and feedback from recipients
- 4.2. Present report to client on effectiveness of training sessions and recommendations for improvements
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Training specifications may include:
cost, timeline and audience expectations
enterprise specific products
generic training products
vendor specific products.
Client may include:
government organisation
individual
interested group
private organisation
vendor.
Product and technical information relates to:
customer premises equipment (CPE) product
equipment:
LAN or WAN equipment
modems
private branch exchange (PBX)
related cabling and management systems
transmission equipment
facilities including network facilities and system features
peripherals
product models and equipment types
vendor product.
Training delivery can be:
e-learning
formal or informal
multimedia type
on the job or in a simulated environment
self-paced
structured
undertaken in a classroom
vendor specific.
Training schedule includes:
agenda
locations
times.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Training specifications may include:
cost, timeline and audience expectations
enterprise specific products
generic training products
vendor specific products.
Client may include:
government organisation
individual
interested group
private organisation
vendor.
Product and technical information relates to:
customer premises equipment (CPE) product
equipment:
LAN or WAN equipment
modems
private branch exchange (PBX)
related cabling and management systems
transmission equipment
facilities including network facilities and system features
peripherals
product models and equipment types
vendor product.
Training delivery can be:
e-learning
formal or informal
multimedia type
on the job or in a simulated environment
self-paced
structured
undertaken in a classroom
vendor specific.
Training schedule includes:
agenda
locations
times.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop, deliver and report on a training program for operational and technical knowledge related to new or modified CPE product that meets customer needs
establish criteria to measure training program effectiveness.
Context of and specific resources for assessment
Assessment must ensure:
training resources
PC rooms
training rooms
product information.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of training materials prepared by the candidate outlining design and delivery process undertaken
written training plan and lesson plan for a proposed or hypothetical training session
direct observation of the candidate conducting a training program session.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTEDU3053A Train customers in new technology.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop, deliver and report on a training program for operational and technical knowledge related to new or modified CPE product that meets customer needs
establish criteria to measure training program effectiveness.
Context of and specific resources for assessment
Assessment must ensure:
training resources
PC rooms
training rooms
product information.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of training materials prepared by the candidate outlining design and delivery process undertaken
written training plan and lesson plan for a proposed or hypothetical training session
direct observation of the candidate conducting a training program session.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTEDU3053A Train customers in new technology.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWE49 | ICTEDU501 | Develop and deliver training associated with new and modified products | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W812 | ICT50110 | Diploma of Optical Networks | Qualification |
| W815 | ICT50410 | Diploma of Radio Frequency Networks | Qualification |
| W814 | ICT50310 | Diploma of Telecommunications Management | Qualification |
| J822 | ICT50513 | Diploma of Telecommunications Planning and Design | Qualification |