Unit of competency Outline

Date retreived
23/07/2026 5:29 AM AWST

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Develop and deliver training associated with new and modified products

Develop and deliver training associated with new and modified products

Unit of competency
National Code
ICTEDU501
State Code
AWE49
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
070199 - Teacher Education, N.e.c.
Original Release Date
05/07/2016
Nominal Hours
120
Description
This unit describes the skills and knowledge required to design, conduct and evaluate effective vendor training programs for users and operators of telecommunications equipment. This includes digital or analog communications applications, including telephony, data, video, digital broadcasting, local area networks (LAN), wide area networks (WAN) and multimedia. These may be domestic, commercial or industrial installations.It applies to individuals involved with customer support activities for the purpose of training technical support or maintenance staff.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to develop training program
  • 1.1 Confirm training specifications required for a specific product with client
  • 1.2 Research available and relevant material and prepare an outline for proposed training
  • 1.3 Present and confirm suitability of proposed outline with client
  • 1.4 Determine training schedule parameters
  • 1.5 Establish criteria for post-training evaluation
2. Design training program and support material
  • 2.1 Develop training program that follows a logical sequence and builds on existing knowledge of recipients
  • 2.2 Create training material that meets up-to-date product and technical information and all related workplace health and safety (WHS) issues and work practices
  • 2.3 Develop training delivery style to suit skills of recipient
  • 2.4 Review and amend training material prior to product, equipment or facility changes being introduced by the company
  • 2.5 Develop training schedule to meet needs and schedules of recipients
3. Deliver training to sales and technical staff
  • 3.1 Deliver training sessions in a systematic fashion and in a format suitable to client’s needs
  • 3.2 Monitor student performance against pre-determined criteria
  • 3.3 Provide feedback on student performance against pre-determined criteria
  • 3.4 Evaluate training session against pre-determined criteria on completion, and identify potential improvements
4. Complete documentation
  • 4.1 Record session evaluation and feedback from recipients
  • 4.2 Present report to client on effectiveness of training sessions and recommendations for improvements
No information
No information
Replaces
State Code National Code Title Type
D3346 ICTEDU5025A Develop and deliver training associated with new and modified products Unit of competency