Unit of competency Outline

Date retreived
23/07/2026 7:38 AM AWST

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Use digital technologies to communicate in a work environment

Use digital technologies to communicate in a work environment

Unit of competency
National Code
BSBTEC202
State Code
OCE04
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
080905 - Practical Computing Skills
Original Release Date
16/03/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms.The unit applies to those who use digital technology to communicate with relevant stakeholders. This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify purpose and methods of digital communication
  • 1.1 Identify purpose for communication, intended audience and content of proposed communication
  • 1.2 Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel, where required
  • 1.3 Select most appropriate application for communication according to available resources and relevant organisational policies and procedures
2. Implement procedures to send and receive digital communications
  • 2.1 Access application for sending and receiving digital communications according to organisational policies and procedures
  • 2.2 Create outgoing digital communication, check for accuracy and ensure that any required attachments are included according to application requirements and organisational policies and procedures
  • 2.3 Identify urgent, confidential, personal, suspicious or dangerous digital communication and take appropriate action, clarify with relevant stakeholder, where required
  • 2.4 Access and identify most appropriate action in response to incoming digital communications, according to organisational policies and procedures
3. Assist with managing digital communications
  • 3.1 Follow established security levels and filters for incoming digital communications according to organisational policies and procedures
  • 3.2 Assist relevant personnel to create plan for monitoring and maintaining digital communications across multiple applications according to organisational policies and procedures
  • 3.3 Store digital communications and attachments according to organisational policies and procedures
  • 3.4 Archive or permanently delete digital communications according to organisational policies and procedures
  • 3.5 Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation
No information
No information
Replaces
State Code National Code Title Type
OAE62 BSBITU213 Use digital technologies to communicate remotely Unit of competency