Unit of competency Outline

Date retreived
22/07/2026 6:45 AM AWST

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Use digital technologies to communicate remotely

Use digital technologies to communicate remotely

Unit of competency
National Code
BSBITU213
State Code
OAE62
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
27/09/2018
View on TGA
State Implementation and Classification
Approved Date
14/02/2019
Field of Education
080905 - Practical Computing Skills
Original Release Date
14/02/2019
Nominal Hours
20
Description
This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. Such methods may include electronic mail (email), instant messaging and other similar applications/web-based platforms.It applies to individuals who use digital technology to communicate with business stakeholders (including co-workers and customers). This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify methods for digital communication
  • 1.1 Identify purpose for communication, intended audience and content of proposed communication (including whether it is commercially sensitive)
  • 1.2 Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel as required
  • 1.3 Select most appropriate application for communication in accordance with available resources and relevant organisational policies and procedures
2. Implement procedures to send and receive digital communications
  • 2.1 Access application/platform for sending and receiving digital communications in accordance with organisational policies and procedures
  • 2.2 Create outgoing digital communication, checking for accuracy and ensuring that any required attachments are prepared in accordance with organisational and technology provider requirements
  • 2.3 Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action, clarifying with relevant personnel as required
  • 2.4 Access and determine most appropriate action in response to incoming digital communications, in accordance with organisational policies and procedures
3. Manage digital communications effectively
  • 3.1 Set security levels and/or filters for incoming digital communications in accordance with organisational policies and procedures
  • 3.2 Create plan for monitoring and maintaining digital communications across multiple applications/platforms in accordance with organisational policies and procedures
  • 3.3 Store digital communications and/or attachments in accordance with policies and procedures
  • 3.4 Empty inboxes and archive or permanently delete in accordance with organisational policies and procedures
  • 3.5 Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation
No information
No information
Replaces
State Code National Code Title Type
AUI87 BSBITU203 Communicate electronically Unit of competency
Replaced By
State Code National Code Title Type
OCE04 BSBTEC202 Use digital technologies to communicate in a work environment Unit of competency