Unit of competency Outline

Date retreived
22/07/2026 4:55 AM AWST

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Communicate electronically

Communicate electronically

Unit of competency
National Code
BSBITU203
State Code
AUI87
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080905 - Practical Computing Skills
Original Release Date
15/09/2015
Nominal Hours
20
Description
This unit describes the skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging.It applies to individuals who use business technology to perform a range of routine tasks to communicate with co-workers, customers or others. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Implement procedures to send and receive electronic mail
  • 1.1 Login to software for sending and receiving email in accordance with organisational requirements
  • 1.2 Check outgoing email for accuracy and ensure any required attachments are prepared, in accordance with organisational and service provider requirements
  • 1.3 Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action
  • 1.4 Deal with returned email in accordance with organisational policies and procedures
2. Manage electronic mail
  • 2.1 Set security levels and/or filters for incoming email in accordance with organisational requirements
  • 2.2 Create and maintain individual mailboxes in accordance with organisational requirements
  • 2.3 Store email and/or attachments in accordance with organisational requirements
  • 2.4 Empty inboxes and archive or permanently delete in accordance with organisational requirements
  • 2.5 Prepare and maintain electronic mailing lists in accordance with organisational requirements
3. Collaborate online
  • 3.1 Identify software to be used in collaboration
  • 3.2 Ensure online collaboration is undertaken in accordance with organisational policy, procedures and net etiquette (netiquette)
  • 3.3 Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette
No information
No information
Replaces
State Code National Code Title Type
D0783 BSBITU203A Communicate electronically Unit of competency
Replaced By
State Code National Code Title Type
OAE62 BSBITU213 Use digital technologies to communicate remotely Unit of competency