Unit of competency Outline
Date retreived
22/07/2026 7:18 AM AWST
22/07/2026 7:18 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate electronically
Communicate electronically
Unit of competency
National Code
BSBITU203A
BSBITU203A
State Code
D0783
D0783
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
13/10/2014
Field of Education
080905 - Practical Computing Skills
Original Release Date
13/10/2014
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to send, receive and manage electronic mail (email), as well as to collaborate online using chat rooms, intranets and instant messaging.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Implement procedures to send and receive electronic mail
- 1.1. Log in to software for sending and receiving email in accordance with organisational requirements
- 1.2. Check outgoing email for accuracy and ensure any required attachments are prepared, in accordance with organisational and service provider requirements
- 1.3. Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate actions
- 1.4. Deal with returned email in accordance with organisational policies and procedures
2. Manage electronic mail
- 2.1. Set security levels and/or filters for incoming email in accordance with organisational requirements
- 2.2. Create and maintain individual mailboxes in accordance with organisational requirements
- 2.3. Store email and/or attachments in accordance with organisational requirements
- 2.4. Empty inboxes and archive or permanently delete in accordance with organisational requirements
- 2.5. Prepare and maintain electronic mailing lists in accordance with organisational requirements
3. Collaborate online
- 3.1. Identify software to be used in collaboration
- 3.2. Ensure online collaboration is undertaken in accordance with organisational policy, procedures and net etiquette (netiquette)
- 3.3. Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Software may include:
mobile or wireless software applications:
personal digital assistants (PDA)
mobile phones
text messaging (SMS/TXT)
multimedia messaging (MMS)
internet relay chat (IRC)
personal computer-based software applications:
email applications
web-based email services
chat applications
internet discussion groups/boards/chat rooms
intranet discussion groups/boards/chat rooms
Organisational requirements may include:
carbon copies or blind carbon copies
concise, relevant subject line
electronic signature
form of address
formality/informality of language, tone and structure
including original message in the reply
length of emails (i.e. short and to the point)
net ethics
net etiquette(netiquette)
requesting read receipt
sender's name and address
Checking outgoing email for accuracy may include checking:
clarity of intended meaning
completeness
content
grammar
punctuation
recipient's address
spelling
structure
Attachments may include:
PDFs
pictures
spreadsheets
word processed documents
any electronic file
Suspicious or potentially dangerous email may include:
attachments
email where sender is unknown, and subject line is enticing and/or personal (e.g. urging the receiver to open immediately)
particular file extensions
spam (unsolicited commercial email or junk email)
unsolicited email containing viruses
Dealing with returned email may include:
checking email address
checking size of attachment/s
re-sending
sending message by other means e.g. facsimile, post
telephoning addressee
Storing email may include:
email application software
paper-based filing system
specialised recordkeeping, spreadsheet or database software
Mailing lists may include:
database or spreadsheet records
electronic address books
word processing tables or data files
Online collaboration may include:
chat rooms
email communications
instant messaging
intranet
Net etiquette may include:
accepted (not mandated) rules for being a good net citizen (netizen)
adjust to the style and tone of discussion groups
be forgiving of other's mistakes
do not abuse your power
if you would not do it in real life do not do it in cyberspace
keep flames under control (flaming is making personal attacks on others)
look good online (spelling, grammar, and have something worth saying)
protocols for discussion groups
remember you are dealing with real people not computers
respect copyright
respect other people's privacy
respect other's time and bandwidth
share expert knowledge
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Software may include:
mobile or wireless software applications:
personal digital assistants (PDA)
mobile phones
text messaging (SMS/TXT)
multimedia messaging (MMS)
internet relay chat (IRC)
personal computer-based software applications:
email applications
web-based email services
chat applications
internet discussion groups/boards/chat rooms
intranet discussion groups/boards/chat rooms
Organisational requirements may include:
carbon copies or blind carbon copies
concise, relevant subject line
electronic signature
form of address
formality/informality of language, tone and structure
including original message in the reply
length of emails (i.e. short and to the point)
net ethics
net etiquette(netiquette)
requesting read receipt
sender's name and address
Checking outgoing email for accuracy may include checking:
clarity of intended meaning
completeness
content
grammar
punctuation
recipient's address
spelling
structure
Attachments may include:
PDFs
pictures
spreadsheets
word processed documents
any electronic file
Suspicious or potentially dangerous email may include:
attachments
email where sender is unknown, and subject line is enticing and/or personal (e.g. urging the receiver to open immediately)
particular file extensions
spam (unsolicited commercial email or junk email)
unsolicited email containing viruses
Dealing with returned email may include:
checking email address
checking size of attachment/s
re-sending
sending message by other means e.g. facsimile, post
telephoning addressee
Storing email may include:
email application software
paper-based filing system
specialised recordkeeping, spreadsheet or database software
Mailing lists may include:
database or spreadsheet records
electronic address books
word processing tables or data files
Online collaboration may include:
chat rooms
email communications
instant messaging
intranet
Net etiquette may include:
accepted (not mandated) rules for being a good net citizen (netizen)
adjust to the style and tone of discussion groups
be forgiving of other's mistakes
do not abuse your power
if you would not do it in real life do not do it in cyberspace
keep flames under control (flaming is making personal attacks on others)
look good online (spelling, grammar, and have something worth saying)
protocols for discussion groups
remember you are dealing with real people not computers
respect copyright
respect other people's privacy
respect other's time and bandwidth
share expert knowledge
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
sending and receiving email for a range of purposes
attaching and removing documents to email
using software applications to collaborate online
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to software applications likely to be used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of electronic communication methods and tools
review of attachments prepared for email
review of electronic mailing lists
evaluation of postings and responses to online discussions.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
general administration units
other IT use units.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
sending and receiving email for a range of purposes
attaching and removing documents to email
using software applications to collaborate online
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to software applications likely to be used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of electronic communication methods and tools
review of attachments prepared for email
review of electronic mailing lists
evaluation of postings and responses to online discussions.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
general administration units
other IT use units.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C4634 | BSBEBUS403A | Communicate electronically | Unit of competency |
| C4624 | BSBEBUS303A | Participate in a virtual community | Unit of competency |
| C4623 | BSBEBUS302A | Use and maintain electronic mail system | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUI87 | BSBITU203 | Communicate electronically | Unit of competency |