Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Swimming pool and spa products and services include:
swimming pool and spa maintenance, service and repair
swimming pool and spa accessories
swimming pool or spa chemicals
swimming pool and spa components
technical advice on swimming pool or spa components, spare parts and consumable items for swimming pool and spa systems:
automation
chlorination
circulation and filtration
cleaning and vacuuming
heating
lighting
spas
spa equipment
swimming pool and spa toys
water testing
water testing kits.
Sources of product and service knowledge include:
conferences
conventions
consumer evaluations
client feedback
drawings
enterprise-based training
government agencies
industry associations
industry publications
internet
manufacturer and supplier websites
marketing studies
product and service reviews
product and service trials
supplier documentation
swimming pool and spa builders
swimming pool and spa technicians
supplier representatives
technical reviews
trade publications
tradespeople.
Swimming pool and spa product and service knowledge includes:
after-sales service and support
availability
benefits
brand options
common faults and troubleshooting
comparative products and services
consumer reports
construction process
consumables
country of manufacture
demonstration of products
energy use
environment protection
features
feedback received by users
handling and storage requirements
installation and set up
legislative and regulatory requirements
manufacturer requirements
operation
potential hazards
price
product codes
quality certification
repair
risks
safe handling, transport, disposal and storage requirements
safety features
safety requirements
servicing requirements
spare parts
suppliers
technical data:
capacity
dimensions
rate
material
metric or imperial units
pressure
velocity
volume
weight
time-saving features
trends and positions of products and services
use-by dates
warranties.
Staff includes:
full-time, part-time or casual
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions
people with varying degrees of language and literacy
sales staff
technical staff
trainees
under contract.
Pricing structure includes:
bulk purchase
discounts
loyalty programs
mark-downs
pricing procedures, including GST requirements
sales reductions
service contracts.
Client requirements include:
accreditation
after-sales service
availability
certification
ease of use
energy use
environmental impact
place of manufacture
price
quality
reliability
safety
skills or qualifications of service provider
technical information
warranties
waste generation and disposal.
Client questions and enquiries include:
after-sales service
availability
benefits
comparative products and services
environment protection
features
limitations
operation
price
problems
quality
safety
technical features
technical support
troubleshooting
use
warranties.
Recommendations may take into account:
availability
client requirements
price
product and service knowledge.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by demonstrating product and service knowledge by providing advice to clients on swimming pool and spa products and services.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person should demonstrate the ability to:
apply product and service knowledge to advise clients on swimming pool and spa products and services
use questioning, listening and observation skills to determine client requirements
apply enterprise policies and procedures in regard to advising client on swimming pool and spa products and services
apply industry codes of practice, relevant legislation and statutory requirements in regard to advising client on swimming pool and spa products and services.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with relevant regulatory and Australian Standards’ requirements.
Resource implications for assessment include:
relevant codes, standards and government regulations
a technical reference library with current publications on swimming pool and spa products and services.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
This unit could be assessed on its own or in combination with other units relevant to the job function.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.