Unit of competency Outline

Date retreived
22/07/2026 7:10 AM AWST

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Participate in formal communication processes

Participate in formal communication processes

Unit of competency
National Code
FNSPIM412
State Code
AUS75
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to use oral and written communication skills, in processes such as participation in formal meetings, interviews, formal performance appraisals and the associated writing tasks. These tasks are generally covered by accepted conventions within the personal injury management sector.It applies to individuals who use specialised knowledge and well developed communication and interpersonal skills in their role to facilitate and complete requirements.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Participate in formal meetings and discussions
  • 1.1 Follow accepted meeting procedures when participating in formal meetings
  • 1.2 Make constructive contributions to discussion at formal meetings
  • 1.3 Use a range of techniques to elicit information and ensure understanding of other points of view
  • 1.4 Ensure minutes of meetings are recorded, if required, following accepted conventions
2. Take part in formal interviews
  • 2.1 Clarify purpose of the interview and role in the interview process
  • 2.2 Prepare for the interview by carrying out relevant research, formulating questions and writing an agenda/plan as required
  • 2.3 Use effective listening and questioning techniques to receiving and giving information
  • 2.4 Analyse information or outcomes of the interview
3. Write brief reports
  • 3.1 Use accepted report writing conventions to produce report
  • 3.2 Collect information on which to base the report
  • 3.3 Write brief reports on workplace topics following accepted organisation and industry standards
No information
No information
Replaces
State Code National Code Title Type
D4289 FNSPIM412A Participate in formal communication processes Unit of competency
State Code National Code Title Type
AZJ4 BSB52115 Diploma of Library and Information Services Qualification