Unit of competency Outline
Date retreived
22/07/2026 3:09 PM AWST
22/07/2026 3:09 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Participate in formal communication processes
Participate in formal communication processes
Unit of competency
National Code
FNSPIM412A
FNSPIM412A
State Code
D4289
D4289
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
28/07/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
28/07/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to use oral and written communication skills, in processes such as participation in formal meetings, interviews, formal performance appraisals and the associated writing tasks. These tasks are generally covered by accepted conventions within the personal injury management sector.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Notes
Elements and Performance Criteria
1. Apply accepted conventions to participation in formal meetings and discussions
- 1.1. Knowledge of meeting procedures is applied to participation in formal meetings
- 1.2. Constructive contributions are made to discussion at formal meetings
- 1.3. Good listening techniques are used to achieve understanding of other points of view
- 1.4. Minutes of meetings are written, if required, following accepted conventions
2. Take part in formal interviews
- 2.1. Purpose of the interview and role in the interview process are clarified
- 2.2. Preparations for the interview are made
- 2.3. Effective listening and questioning techniques are applied to receiving and giving information
- 2.4. Information or outcomes of the interview are analysed
3. Write brief reports
- 3.1. Accepted report writing conventions are applied to production of report
- 3.2. Information on which to base the report is collected
- 3.3. Brief reports on workplace topics are written following accepted organisation and industry standards
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Meeting procedures may include:
formal conventions of meetings such as:
addressing the chair
only one person speaking at once, no interrupting
putting forward motions
taking minutes
undertaking role of chair including addressing participants, maintaining control of proceedings, following proceedings and managing voting procedures
voting.
Listening techniques may include:
paying attention
using culturally appropriate body language and gestures to convey attention
reflecting back what has been said to show understanding
avoiding interruptions
responding with respect and understanding.
Purpose of the interview may include:
discipline
employment
information gathering
promotion.
Preparations may include:
carrying out relevant research
formulating questions
writing agendas.
Report writing conventions may include:
justifying recommendations
making sure the conclusions are based on the information presented
noting attachments and appendixes
using accepted structure for the report.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Meeting procedures may include:
formal conventions of meetings such as:
addressing the chair
only one person speaking at once, no interrupting
putting forward motions
taking minutes
undertaking role of chair including addressing participants, maintaining control of proceedings, following proceedings and managing voting procedures
voting.
Listening techniques may include:
paying attention
using culturally appropriate body language and gestures to convey attention
reflecting back what has been said to show understanding
avoiding interruptions
responding with respect and understanding.
Purpose of the interview may include:
discipline
employment
information gathering
promotion.
Preparations may include:
carrying out relevant research
formulating questions
writing agendas.
Report writing conventions may include:
justifying recommendations
making sure the conclusions are based on the information presented
noting attachments and appendixes
using accepted structure for the report.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
produce accurate and clear reports
demonstrate listening and questioning skills.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
produce accurate and clear reports
demonstrate listening and questioning skills.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9748 | FNSICGEN401B | Participate in formal communication processes | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS75 | FNSPIM412 | Participate in formal communication processes | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D697 | CUL50111 | Diploma of Library and Information Services | Qualification |