Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


The formal conventions of meetings such as:

undertaking role of chair including addressing participants, maintaining control of proceedings, following proceedings and managing voting procedures

addressing the chair

only one person speaking at once, no interrupting

putting forward motions

voting

taking minutes


maintaining eye contact with the speaker

taking notes

not day dreaming


employment

promotion

discipline

information gathering


formulating questions

writing agendas

carrying out relevant research


using accepted structure for the report

making sure the conclusions are based on the information presented

justifying recommendations

noting attachments and appendices

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

ability to take part in a range of formal situations
ability to produce reports
ability to demonstrate listening and questioning skills

Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.

Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:
This unit may be assessed in the workplace or in a simulated work environment.

Resources required for assessment:
Assessment of this unit of competence requires access to the documents and other resources required for the formal situation.