Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Users may include:
contractors
departments within an organisation
persons within a department
support staff
third parties.
Documentation may follow:
audit trails
client training
equipment inventory maintenance
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
naming standards
project-management templates and report writing
satisfaction reports
version control.
Organisational requirements may be in reference to:
diagnostic policy
preventative maintenance
problem solution processes
roles and technical responsibilities in the IT department
vendor and product service level support agreements
work environment.
System may include:
application
business
computers
financial system
information system
management system
network
software.
Disaster recovery plan may include:
backup plans
disaster recovery activities
impact assessment
key roles and responsibilities
maximum tolerable outage
recovery time
risk analysis
zero data loss.
Software may include:
application:
database
internet browser
spreadsheet
word-processing
commercial
customised
in-house
programming:
assembler
compiler
development tools
system:
computer security
device drivers
operating system.
Hardware may include:
modems or other connectivity devices
networks
personal computers
remote sites
servers
workstations.
Organisational guidelines may include:
communication methods
content of emails
dispute resolution
document procedures and templates
downloading information and accessing particular websites
financial control mechanisms
opening mail with attachments
personal use of emails and internet access
virus risk.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
sustain the operation of the network through maintenance of network integrity and perform diagnostic tests
contribute to the formulation of a disaster recovery plan and provide the client with an optimised network that complies with organisational guidelines
improve network and systems efficiency according to organisational guidelines
provide appropriate access to the network for users
maintain, limit or enhance user access according to authorised requests.
Context of and specific resources for assessment
Assessment must ensure access to:
live network
systems administration tools currently used in industry
organisational policy and procedures
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of documentation completed by candidate for provision of client access and security
documented input into disaster recovery plan
direct observation of candidate:
performing diagnostic tests and responding to diagnostic information
performing user maintenance tasks
verbal or written questioning to assess candidate’s knowledge of methods for improving network and systems efficiency.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.