Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Effective communication techniques may include:
active listening
building rapport
establishing own role and purpose of visit in a way that interests the worker
initiating contact
Information may include:
attitudes to the union
job roles and responsibilities
number of workers
past work experience
period of employment/average length of employment
Barriers may include:
acceptance of status quo
cost
current attitudes to unions
disempowerment
fear
lack of critical awareness
lack of understanding of unions
past experiences
time
Analyses of issues may include:
how it affects other workers
whether it is a real issue
whether it is deeply or widely felt
whether it will motivate the worker
whether it is winnable
Responses may include:
answering the objections
equalising the barriers or objections
exploring the barriers or objections
recognising and acknowledging that the objection is real for that person
Motivational techniques may include:
assisting workers to reflect on their issues
coaching and mentoring
exploring options for change
questioning workers about how they feel
responding empathically
Visual aids may include:
computer-based presentations
flip charts and whiteboards
handouts
overhead transparencies
posters
videos

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
demonstration of a range of techniques that have led to increases in union membership or collective action which advances the members' causes
knowledge of union rules, policies, practices and protocols.
Context of and specific resources for assessment
Assessment must ensure:
access to equipment for making presentations
examples of one-to-one and group communication with workers
support from union officials.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
demonstration of techniques
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of demonstrated techniques in communicating with workers and making presentations
observation of presentations
oral or written questioning to assess knowledge of awards and agreements
review of information ascertainedabout workers and the workplace
evaluation of explanations of the benefits of acting collectively
review of how presentations were publicised to target groups of workers.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other workplace relations units.