This unit describes the skills and knowledge required to deal with internal value stream members to improve the overall effectiveness of the value stream, so delivering greater value to the customer. This unit applies to improvement practices which an individual might use within their own team or work area to other teams or work areas within the value stream and covers areas where value stream issues impact on the overall ability of the organisation to continue to improve and offer better value to the customers.This unit applies to team leaders or people in equivalent positions who have contact with internal value stream members outside their own team and who are involved with competitive systems and practices, formal problem solving and root cause analysis (RCA), leading change, and reducing costs.The unit applies to ‘gate-to-gate’ value streams.This unit may also be applied to service organisations applying competitive systems and practices principles.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.