Unit of competency Outline

Date retreived
22/07/2026 5:00 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Maintain and repair ICT equipment and software

Maintain and repair ICT equipment and software

Unit of competency
National Code
ICTSAS309
State Code
OBS65
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
080905 - Practical Computing Skills
Original Release Date
15/01/2021
Nominal Hours
25
Description
This unit describes the skills and knowledge required to carry out maintenance and fault repair according to organisational procedures, in order to keep Information and Communications Technology (ICT) equipment and software operating.It applies to frontline technical support individuals who work under a level of supervision and have some responsibility to maintain and repair ICT equipment and software.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine and undertake required equipment maintenance
  • 1.1 Access ICT equipment that requires maintenance
  • 1.2 Examine and review organisational ICT equipment maintenance procedures
  • 1.3 Determine and undertake internal maintenance according to organisational maintenance procedures
  • 1.4 Report problems to required personnel
2. Diagnose and repair faults
  • 2.1 Identify faulty ICT equipment and software
  • 2.2 Test faulty ICT equipment and software according to manufacturing guidelines and task requirements
  • 2.3 Analyse test results
  • 2.4 Review historical fault data
  • 2.5 Develop plans, with prioritised tasks and contingency arrangements for repair and replacement of faulty equipment and software
  • 2.6 Liaise with required personnel and obtain plan approvals
  • 2.7 Obtain ICT components and repair equipment and software in a timely, organised manner, following work health and safety (WHS) standards
3. Update documentation and make recommendations for future maintenance
  • 3.1 Record maintenance, fault data and equipment modifications according to organisational standards
  • 3.2 Identify and report instances where preventative measures were required
  • 3.3 Dispose of faulty parts and other waste according to environmental guidelines
  • 3.4 Review and update maintenance and fault data and report outcomes to required personnel
No information
No information
Replaces
State Code National Code Title Type
AUW19 ICTSAS306 Maintain equipment and software Unit of competency