Unit of competency Outline

Date retreived
22/07/2026 6:21 PM AWST

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Respond to client spatial enquiry

Respond to client spatial enquiry

Unit of competency
National Code
CPPSIS3014A
State Code
WE761
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
27/11/2012
State Implementation and Classification
Approved Date
20/03/2013
Field of Education
031101 - Surveying
Original Release Date
20/03/2013
Nominal Hours
15
Description
This unit of competency specifies the outcomes required to assess client needs in routine matters and provide appropriate information and follow-up on a variety of predictable issues within the spatial information handling framework. It requires the ability to communicate effectively and interpret and act upon available information using discretion and judgement. While dealings with clients will often be direct, follow-up functions will be carried out under supervision, within organisational guidelines.
Notes
Elements and Performance Criteria
1 Identify nature and type of spatial enquiry.
  • 1.1 Client is addressed in a courteous and businesslike manner.
  • 1.2 Client spatial requirements and degree of urgency are established promptly.
  • 1.3 Ability to respond and select an appropriate organisational policy for dealing with enquiry is determined.
  • 1.4 Enquiries regarding additional spatial research required are allocated a priority and arrangements are made for follow-up.
2 Determine suitable response.
  • 2.1 Need for a written or verbal response is established according to organisational guidelines and the nature of the enquiry.
  • 2.2 Client is provided with response options to satisfy their needs where appropriate.
  • 2.3 Areas of potential difficulty in customer service delivery are identified and appropriate action is taken.
  • 2.4 Complex spatial enquiries are referred to supervisors or appropriate personnel according to organisational guidelines.
3 Research information relevant to enquiry.
  • 3.1 Information relevant to client needs is identified from company and industry sources.
  • 3.2 Accuracy and type of information accessed from client is assessed to determine if a visit to the customer is required.
  • 3.3 Crux of the issue is ascertained from the information available.
4 Respond to client on spatial product and services issues.
  • 4.1 Written and verbal responses are presented in a clear and concise manner.
  • 4.2 Information for routine and specified spatial products and services is provided where appropriate.
  • 4.3 OHS issues form part of the advice, where appropriate.
5 Update relevant files and records.
  • 5.1 Spatial business documentation is completed according to established work procedures.
  • 5.2 Co-workers and supervisors are promptly advised of work implications, where appropriate.
  • 5.3 Information on the type and source of enquiries is collated according to organisational practices to enable subsequent data analysis.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client may include:
customers with routine or special requests
external to organisation
internal to organisation
regular and new customers, including:
business enterprises
government agencies
members of the public
suppliers.
Spatial requirements may include:
administration (e.g. postcodes, suburbs, and federal and state electoral counties)
analysis of environmental, land and geographic information
asset management
cartographic services
civil engineering
datums
digital imagery
electricity
emergency services management
environmental datasets
geographic information systems (GIS)
integrated services - environmental, land and geographic related datasets
land ownership tenure system
local government
location-based services
global positioning
mapping facilities
projections
site analysis
survey marks
sewerage
telecommunications
town planning
utility services such as water.
Organisational policies may be found in:
code of ethics
company guidelines
legislation relevant to the work or service function
manuals
OHS policies and procedures
personnel practices and guidelines outlining work roles and responsibilities.
Spatial research may include:
contract documents
existing spatial datasets
historical spatial data
internet spatial data directories
metadata
reports
tender documents.
Complex spatial enquiries may include any enquiry that:
involves accessing information that is not immediately obvious or accessible
requires the attention of particular personnel
requires diplomacy or discretion beyond the first point of contact.
Supervisors may include:
relevant work site personnel
mentors
managers.
Client needs may include:
administration
advice or general information
cartography
complaints and suggestions
environmental services
GIS
locational information
mapping information
payment
spatial software
surveying.
Spatial products and services may include:
database management system (DBMS)
dataset
datum, including geocentric datum
digital geographic information exchange standard (DIGEST)
digital imagery
digital nautical chart
engineering surveying
geocoding
geodata products
geodetic surveying
GIS
hydrographic surveying
land information system
map projections
map referencing
metadata
mining surveying
remote sensing
topographic data
topographic information.
OHS may include:
Australian standards
development of site safety plan
identification of potential hazards
inspection of work sites
training staff in OHS requirements
use of equipment and signage.
Spatial business documentation may include:
databases
detailed technical description of the spatial data and its qualifiers
emails and faxes
quotations and estimates
standard letters
tax invoices
statements.
Work procedures may be written or verbal and include:
assignment instructions
instructions from colleagues, supervisors or managers
personal protective equipment requirements
reporting and documentation requirements
specific client requirements.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed on its own or in combination with other units relevant to the job function, for example CPPSIS3013ASupport spatial process improvement.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
assessing and acting upon basic contingencies
communicating with client on spatial products and services
knowledge of basic data requirements
research techniques to access information.
Specific resources for assessment
Resource implications for assessment include access to:
assessment instruments, including personal planner and assessment record book
assignment instructions, work plans and schedules, policy documents and duty statements
registered training provider of assessment services
relevant guidelines, regulations and codes of practice
suitable venue and equipment.
Access must be provided to appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with disabilities.
Context of assessment
Holistic: based on the performance criteria, evidence guide, range statement, and required skills and knowledge.
Method of assessment
Demonstrated over a period of time and observed by the assessor (or assessment team working together to conduct the assessment).
Demonstrated competency in a range of situations, that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Obtained by observing activities in the field and reviewing induction information. If this is not practicable, observation in realistic simulated environments may be substituted.
Guidance information for assessment
Assessment requires that the clients’ objectives and industry expectations are met. If the clients’ objectives are narrowly defined or not representative of industry needs, it may be necessary to refer to portfolio case studies of a variety of surveying and spatial information services requirements to assess competency.
Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge (in assessment situations where the candidate is offered a preference between oral questioning or written assessment, questions are to be identical).
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
All practical demonstration must adhere to the safety and environmental regulations relevant to each State or Territory.
Where assessment is for the purpose of recognition (recognition of current competencies [RCC] or recognition of prior learning [RPL]), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Assessment processes will be appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.
Replaces
State Code National Code Title Type
D1489 CPPSIS3004A Respond to client spatial enquiry Unit of competency