Unit of competency Outline

Date retreived
22/07/2026 3:30 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Respond to client spatial enquiry

Respond to client spatial enquiry

Unit of competency
National Code
CPPSIS3004A
State Code
D1489
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/04/2011
View on TGA
State Implementation and Classification
Approved Date
24/08/2011
Field of Education
031101 - Surveying
Original Release Date
24/08/2011
Nominal Hours
15
Description
This unit of competency specifies the outcomes required to assess client needs in routine matters and provide appropriate information and follow-up on a variety of predictable issues within the spatial information handling framework. It requires the ability to communicate effectively and interpret and act upon available information using discretion and judgement. While dealings with clients will often be direct, follow-up functions will be carried out under supervision, within organisational guidelines.
Notes
Elements and Performance Criteria
1Identify nature and type of spatial enquiry.
  • 1.1 Client is addressed in a courteous and businesslike manner.1.2 Client spatial requirements and degree of urgency are established promptly.
  • 1.3 Ability to respond and select an appropriate organisational policy for dealing with enquiry is determined.1.4 Enquiries regarding additional spatial research required are allocated a priority and arrangements are made for follow-up.1.5 Skills and knowledge are updated to accommodate changes in client enquiries.
2Determine suitable response.
  • 2.1 Need for a written or verbal response is established according to organisational guidelines and the nature of the enquiry.2.2 Client is provided with response options to satisfy their needs where appropriate.2.3 Areas of potential difficulty in customer service delivery are identified and appropriate action is taken.2.4 Complex spatial enquiries are referred to supervisors or appropriate personnel according to organisational guidelines.
3Research information relevant to enquiry.
  • 3.1 Information relevant to client needs is identified from company and industry sources.3.2 Accuracy and type of information accessed from client is assessed to determine if a visit to the customer is required.3.3 Crux of the issue is ascertained from the information available.
4Communicate advice and pricing information.
  • 4.1 Written and verbal responses are presented in a clear and concise manner.4.2 Pricing information for routine and specified spatial products and services is provided where appropriate.4.3 OHS issues form part of the advice, where appropriate.
5Update relevant files and records.
  • 5.1 Spatial business documentation is completed according to established work procedures.5.2 Co-workers and supervisors are promptly advised of work implications, where appropriate.5.3 Information on the type and source of enquiries is collated according to organisational practices to enable subsequent data analysis.
No information
No information
Replaced By
State Code National Code Title Type
WE761 CPPSIS3014A Respond to client spatial enquiry Unit of competency