Unit of competency Outline
Date retreived
22/07/2026 8:02 PM AWST
22/07/2026 8:02 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Recommend irrigation products and services
Recommend irrigation products and services
Unit of competency
National Code
AHCIRG307A
AHCIRG307A
State Code
D6878
D6878
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
11/04/2013
Field of Education
080501 - Sales
Original Release Date
11/04/2013
Nominal Hours
20
Description
This unit covers the process of recommending irrigation products and services and defines the standard required to: identify and interpret customer needs; recommend appropriate products including pumps; estimate quantities and negotiate price; provide advice on warranty, payment, service and repair.
Notes
Elements and Performance Criteria
1. Research store product range
- 1.1. Product knowledge developed by accessing relevant sources of information.
- 1.2. Products correctly identified according to relevant product information.
- 1.3. Operation of store products, machinery and equipment safely and accurately demonstrated according to store policy and legislative requirements.
- 1.4. Knowledge of irrigation product range accurately demonstrated.
2. Recommend irrigation products
- 2.1. Customer's needs accurately identified.
- 2.2. Detailed manufacturer's product specifications provided, when applicable, and explained to customers to assist buying decisions according to legislative requirements.
- 2.3. Features and benefits of products demonstrated to customers to create a buying environment.
3. Estimate quantities
- 3.1. Quantities of irrigation products required accurately estimated from measurements/information provided by customer according to product requirements and store procedures.
- 3.2. Measuring tools accurately applied using imperial or metric measures relevant to specific products.
- 3.3. Customer provided with accurate quotation for quantities estimated.
4. Advise on irrigation product warranties
- 4.1. Comparisons between product/manufacturers warranties clearly explained to customer.
- 4.2. Individual product warranty terms and conditions confirmed from relevant sources of information and accurately conveyed to customer.
- 4.3. Customer provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to store policies and procedures.
5. Negotiate price and payment options
- 5.1. Payment options including store recommended retail pricing for various brand options accurately conveyed to customers according to legislative requirements.
- 5.2. Individual product prices negotiated where necessary according to store policy to achieve sales.
- 5.3. Store payment options accurately conveyed to customers and a preferred option negotiated following store procedures.
6. Advise on and arrange product service and repairs
- 6.1. Customer questioned to determine nature of problem.
- 6.2. Problem diagnosed by accessing manufacturer's information.
- 6.3. Solutions offered according to nature of problem, available product information and store policy.
- 6.4. Service/repair process identified and accurately described to customer as required, according to store policy.
- 6.5. Price and timeline for basic service/repairs identified and quoted to customer where applicable.
- 6.6. Customer details identified and accurately transcribed to repair form, according to store policy and legal requirements.
- 6.7. Item for repair labelled and securely stored according to store policy.
- 6.8. Customer notified without undue delay on arrival/completion of service/repair.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole.
Products and services may include:
the range of commercially available irrigation products and services used in the reticulation of water for the purpose of irrigation such as:
pipe
fittings
pumps
advice to customers regarding the design, technical features and uses of irrigation products including pumps size and type.
The range statement relates to the unit of competency as a whole.
Products and services may include:
the range of commercially available irrigation products and services used in the reticulation of water for the purpose of irrigation such as:
pipe
fittings
pumps
advice to customers regarding the design, technical features and uses of irrigation products including pumps size and type.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
identify and interpret customer needs
recommend appropriate products including pumps
estimate quantities and negotiate price
provide advice on warranty, payment, service and repair.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
identify and interpret customer needs
recommend appropriate products including pumps
estimate quantities and negotiate price
provide advice on warranty, payment, service and repair.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAS80 | AHCMER304 | Recommend irrigation products and services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D491 | AHC32410 | Certificate III in Irrigation | Qualification |
| J156 | AHC32412 | Certificate III in Irrigation | Qualification |