Unit of competency Outline

Date retreived
22/07/2026 4:17 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Support pharmacists by collecting and providing specific information to/for clients

Support pharmacists by collecting and providing specific information to/for clients

Unit of competency
National Code
HLTPH416B
State Code
D8426
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
01/08/2011
Field of Education
060501 - Pharmacy
Original Release Date
01/08/2011
Nominal Hours
10
Description
DescriptorThis unit of competency describes the skills and knowledge required to provide appropriate information to meet client education needs and to support the pharmacist's care delivery
Notes
Elements and Performance Criteria
1. Establish relationship with the client
  • 1.1 Greet clients courteously and professionally
  • 1.2 Identify special needs of clients
  • 1.3 Use effective communication with clients
  • 1.4 Take into consideration cultural and personal factors when interacting with clients
  • 1.5 Define and apply appropriate boundaries of the practitioner/client relationship
  • 1.6 Maintain professional integrity at all times
2. Provide specific information
  • 2.1 Discuss client information needs and confirm with pharmacist
  • 2.2 Where relevant, elicit further necessary information from client or their representative to complete current background
  • 2.3 Present relevant information clearly and comprehensively and in sufficient detail to meet the needs of the client
  • 2.4 Select appropriate modes of communication to suit the purpose and context of the information being provided
  • 2.5 Exercise appropriate discretion and confidentiality and explain boundaries of confidentiality to clients when appropriate or required
  • 2.6 Negotiate appointments with client and staff for the provision of information to the client
3. Provide prepared information to promote client education
  • 3.1 Provide prepared information to clients when requested by the pharmacist
  • 3.2 Where appropriate, seek advice and assistance from the pharmacist for unresolved concerns or issues
  • 3.3 Ensure communication difficulties are managed appropriately
  • 3.4 Refer to the pharmacist problems relating to providing information about services
  • 3.5 Record details of information provided to the client according to workplace procedures
No information
No information
Replaces
State Code National Code Title Type
C9430 HLTPH416A Support pharmacists by collecting and providing specific information to/for clients Unit of competency
Replaced By
State Code National Code Title Type
WD262 HLTPH418A Support pharmacists by collecting information for clients and other health professionals Unit of competency
State Code National Code Title Type
D057 HLT40507 Certificate IV in Hospital/Health Services Pharmacy Support Qualification