Unit of competency Outline
Date retreived
22/07/2026 8:32 PM AWST
22/07/2026 8:32 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Support pharmacists by collecting information for clients and other health professionals
Support pharmacists by collecting information for clients and other health professionals
Unit of competency
National Code
HLTPH418A
HLTPH418A
State Code
WD262
WD262
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
24/08/2012
Field of Education
060501 - Pharmacy
Original Release Date
24/08/2012
Nominal Hours
10
Description
DescriptorThis unit of competency describes the skills and knowledge required to provide appropriate information to meet client education needs and to support the pharmacist’s care delivery
Notes
Elements and Performance Criteria
Identify client information needs
- 1.1 Review client documentation to identify the medicines the client is taking
- 1.2 Clarify the information needs of the client with the pharmacist
- 1.3Identify and plan to meet any special needs of clients which may impact on the effectiveness of communication
- 1.4 Discuss information needs with the client and /or carer and refer needs outside of scope of role to the pharmacist
- 1.5 Use standard assessment tools to identify a client’s ability to manage their medications
Gather and prepare information for the client to meet their needs
- 2.1 Access reference material to gather information
- 2.2 Ensure information is in a suitable format for the client to understand
- 2.3 Select appropriate modes of communication to suit the purpose and context of the information being provided
Provide specific or prepared information to the client to meet their needs
- 3.1 Provide prepared information to clients when requested by the pharmacist
- 3.2 Present relevant information to the client clearly and comprehensively and in sufficient detail to meet the needs of the client
- 3.3 Reinforce the key messages provided to clients by the pharmacist or through consumer medicine information (CMI) and refer needs outside of scope of role to the pharmacist
- 3.4 Exercise appropriate discretion and confidentiality and explain boundaries of confidentiality to client
- 3.5 Seek advice and assistance from the pharmacist for unresolved concerns or issues
- 3.6 Negotiate appointments with client and staff for the provision of information to the client
Collect information and provide to other health professionals to meet the clients needs
- 4.1 Detect new client admission and notify pharmacist
- 4.2 Record client’s medication brought into hospital
- 4.3 Communicate medicines supply information to internal medical, nursing staff and community providers
- 4.4 Obtain discharge planning information
- 4.5 Prepare information for community practitioners
- 4.6 Transfer information to community practitioners after final check by pharmacist
Confirm that the information needs of the client have been met
- 5.1 Clarify with client that they understand the information provided
- 5.2 Confirm with the pharmacist that client information needs have been met
- 5.3 Record details of information provided to the client
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Special needs may include but are not limited to:
Communication difficulties
Disability
Language difficulties
Need for an interpreter
Need for communication aids
Need for uninterrupted privacy
Presence of children/spouse
Standard assessment tools may include:
Medication management assessment detailed on the Medication Management Plan
Manage their medicationsmay include:
Ability to open containers
Ability to read labels of medication containers
Modes of communication may include:
Direct/indirect
Formal/informal
Verbal/non-verbal
Written
Relevant information is limited to:
CMI
Confirmation of appointment date and time
Information about the use of respiratory devices
Information about the use of Dose Administration Aids
Standardised (workplace approved) information for clients
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Special needs may include but are not limited to:
Communication difficulties
Disability
Language difficulties
Need for an interpreter
Need for communication aids
Need for uninterrupted privacy
Presence of children/spouse
Standard assessment tools may include:
Medication management assessment detailed on the Medication Management Plan
Manage their medicationsmay include:
Ability to open containers
Ability to read labels of medication containers
Modes of communication may include:
Direct/indirect
Formal/informal
Verbal/non-verbal
Written
Relevant information is limited to:
CMI
Confirmation of appointment date and time
Information about the use of respiratory devices
Information about the use of Dose Administration Aids
Standardised (workplace approved) information for clients
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of work conditions
Assessment may be mostly practical and examples covering a range of situations relevant to health services provided in the workplace
Evidence of workplace performance over time and covering a range of workplace situations must be obtained to inform a judgement of competence
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Context of and specific resources for assessment:
Resource requirements may include:
Appropriate assessment environment
Participants for role plays
Method of assessment
Case studies and scenarios
Observation in the workplace
Oral questioning
Simulations and role play
Supporting statement of workplace supervisor
Written assignments/projects or questioning should be used to assess knowledge
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of work conditions
Assessment may be mostly practical and examples covering a range of situations relevant to health services provided in the workplace
Evidence of workplace performance over time and covering a range of workplace situations must be obtained to inform a judgement of competence
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Context of and specific resources for assessment:
Resource requirements may include:
Appropriate assessment environment
Participants for role plays
Method of assessment
Case studies and scenarios
Observation in the workplace
Oral questioning
Simulations and role play
Supporting statement of workplace supervisor
Written assignments/projects or questioning should be used to assess knowledge
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8426 | HLTPH416B | Support pharmacists by collecting and providing specific information to/for clients | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUZ90 | HLTPHA008 | Support pharmacist communication with clients and other health professionals | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J074 | HLT40512 | Certificate IV in Hospital-Health Services Pharmacy Support | Qualification |