Unit of competency Outline

Date retreived
22/07/2026 10:30 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Support pharmacist communication with clients and other health professionals

Support pharmacist communication with clients and other health professionals

Unit of competency
National Code
HLTPHA008
State Code
AUZ90
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
060501 - Pharmacy
Original Release Date
22/01/2016
Nominal Hours
10
Description
This unit describes the skills and knowledge required to identify and respond to pharmacy client information needs in relation to medicines and pharmacy services. Information recipients may be end user clients or other health professionals supporting the client.This unit applies to pharmacy assistants and technicians working under the supervision of a pharmacist. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice
Notes
Elements and Performance Criteria
1. Identify client information needs
  • 1.1 Review client documentation to identify the medicines the client is taking
  • 1.2 Clarify client information needs with pharmacist
  • 1.3 Identify and plan to meet client special needs which may impact on the effectiveness of communication
  • 1.4 Use standard assessment toolsto identify a client’s ability tomanage their medications
  • 1.5 Discuss information needs with the client and /or carer and refer needs outside of scope of role to the pharmacist
2. Gather and prepare information to meet client needs
  • 2.1 Access reference material to gather information
  • 2.2 Ensure information is in a suitable format for the client to understand
  • 2.3 Select appropriatemodes of communicationto suit the purpose and context of the information being provided
3. Provide specific or prepared information to clients
  • 3.1 Provide prepared information to clients when requested by the pharmacist
  • 3.2 Present relevant information to the client clearly and in sufficient detail to meet the needs of the client
  • 3.3 Reinforce the key messages provided to clients by the pharmacist or through consumer medicine information (CMI) and refer needs outside of scope of role to the pharmacist
  • 3.4 Exercise appropriate discretion and confidentiality and explain boundaries of confidentiality to client
  • 3.5 Seek advice and assistance from the pharmacist for unresolved concerns or issues
  • 3.6 Negotiate appointments with client and staff for the provision of information to the client
4. Collect information and provide to other health professionals
  • 4.1 Detect new client admission and notify pharmacist
  • 4.2 Record client’s medication brought into hospital
  • 4.3 Communicate medicines supply information to internal medical, nursing staff and community providers
  • 4.4 Obtain discharge planning information from relevant source
  • 4.5 Prepare information for health professional for verification by the pharmacist
  • 4.6 Transfer information to health professional after verification by pharmacist
5. Confirm that client information needs have been met
  • 5.1 Clarify with client that they understand the information provided
  • 5.2 Confirm with the pharmacist that client information needs have been met
  • 5.3 Record details of information provided to the client
No information
No information
Replaces
State Code National Code Title Type
WD262 HLTPH418A Support pharmacists by collecting information for clients and other health professionals Unit of competency
Replaced By
State Code National Code Title Type
OEI37 HLTPHA017 Support pharmacist's communication with patients and other health professionals Unit of competency
State Code National Code Title Type
AWL9 HLT47115 Certificate IV in Hospital/Health Services Pharmacy Support Qualification