Unit of competency Outline

Date retreived
22/07/2026 4:42 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Communicate effectively within a community development context

Communicate effectively within a community development context

Unit of competency
National Code
CHCCD515A
State Code
D2246
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
18/08/2009
Field of Education
120505 - Work Practices Programmes
Original Release Date
18/08/2009
Nominal Hours
75
Description
DescriptorThis unit describes the knowledge and skills required to apply higher level communication skills that underpin effective operations within the community development environment
Notes
Elements and Performance Criteria
1. Contribute to the development of effective communication strategies
  • 1.1 Develop, promote, implement and review strategies for internal and external dissemination of information as required to maximise effectiveness of community development programs projects and activities
  • 1.2 Gather and distribute information in respectful ways which value the integrity and ownership of the information
  • 1.3 In developing and implementing strategies, address special communication needs to avoid discrimination in the workplace
  • 1.4 Establish channels of communication and review regularly
  • 1.5 Use negotiation and conflict resolution strategies where required to promote effective operation of the organisation
  • 1.6 Negotiate issues with key stakeholders, community members and staff to facilitate mutually acceptable outcomes
  • 1.7 Maintain relevant work-related networks and relationships to meet objectives
  • 1.8 Ensure all communication with community members and colleagues is appropriate
2. Represent the organisation to a range of groups
  • 2.1 Present relevant, appropriately researched material in internal and external forums, in an appropriate manner
  • 2.2 Ensure presentations are clear and sequential and delivered within a predetermined time, and utilise appropriate media to enhance the presentation and address audience needs
  • 2.3 Respond to questions from the audience in a manner consistent with organisation standards
  • 2.4 Respect and consider differences in views in a way that values and encourages contributions of others
3. Facilitate group discussions
  • 3.1 Define and implement mechanisms that enhance effective group interactions
  • 3.2 Routinely use strategies that encourage all group members to participate, including seeking and acknowledging contributions from all members
  • 3.3 Foster leadership within the group
  • 3.4 Support defining and recording of group member roles and responsibilities
  • 3.5 Routinely set and follow objectives and agendas for meetings and discussions
  • 3.6 Provide relevant information to groups as appropriate to facilitate outcomes
  • 3.7 Summarise, affirm and review agreements for action established within the group
  • 3.8 Evaluate group communication strategies to promote ongoing participation of all parties
  • 3.9 Identify and address the specific communication needs of individuals
  • 3.10 Address conflicts between organisation's purpose and group aims
4. Support group participants to produce quality written materials
  • 4.1 Ensure writing is succinct and clear and presented in a logical and sequential way to match audience needs and the purpose of the document
  • 4.2 Ensure all written documentation produced addresses organisation guidelines and current accepted standards of writing in line with purpose
  • 4.3 Prepare and provide appropriate and timely advice to management and group members as required
  • 4.4 Support group members to develop written skills
5. Support group participants to engage the media
  • 5.1 Determine the appropriate media medium to meet group objectives
  • 5.2 Develop an action plan for engagement with the media
  • 5.3 Develop cooperative arrangements with media contacts
  • 5.4 Provide relevant and succinct information to the media
  • 5.5 Support the group to participate in impromptu media interviews
  • 5.6 Evaluate success or otherwise of outcomes of media campaign
No information
No information
Replaced By
State Code National Code Title Type
WC813 CHCCD515B Communicate effectively within a community development context Unit of competency
State Code National Code Title Type
D311 CHC50708 Diploma of Community Development Qualification