Unit of competency Outline
Date retreived
22/07/2026 8:30 AM AWST
22/07/2026 8:30 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage complex projects
Manage complex projects
Unit of competency
National Code
PSPPM502B
PSPPM502B
State Code
C8234
C8234
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
22/07/2014
Field of Education
080315 - Project Management
Original Release Date
22/07/2014
Nominal Hours
60
Description
This unit covers management of projects that may be reasonably complex in terms of scope, degree of risk, political, cultural and social factors that apply, consequences of failure and degree of control of the projects. It includes managing start-up, project implementation, project integration and follow-up activities. Contract management requirements are not included as this aspect is addressed by units of competency within the Competency field of Procurement and Contract Management.In practice, managing complex projects overlaps with other generalist and specialist work activities such as acting ethically, coordinating resource allocation and usage, developing client services, undertaking research and analysis.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
1. Manage start-up activities
- 1.1 Project plans are refined in consultation with steering committee and team members, and precise details are included for schedules of activities, milestones and resources.
- 1.2 Required systems are established and maintained throughout the project in accordance with the complexity of the project and in line with the project plan.
- 1.3 Project team members' understanding of and commitment to fulfilling the project requirements and their roles and responsibilities for the duration of the project are confirmed.
- 1.4 Project management tools are selected and applied effectively to achieve project outcomes.
2. Manage project implementation
- 2.1 Integration and management of complex project activities are handled in accordance with the project plan.
- 2.2 Leadership and required development are provided to the project team, and morale, stress levels and triggers are managed throughout the life of the project in accordance with organisational policy and procedures.
- 2.3 Stakeholder input and expectations are managed throughout the project in accordance with the communication plan.
- 2.4 Disagreements and disputes are resolved to the satisfaction of stakeholders or referred to a higher authority in accordance with organisational policy and procedures.
- 2.5 Project change proposals are negotiated, agreed and documented in accordance with policy and procedures.
3. Manage project integration
- 3.1 All aspects of the project and related projects are integrated and links are established to ensure objectives are met in accordance with the project plan.
- 3.2 Consultation and reporting mechanisms are applied in accordance with the communication plan and staff and contractors are regularly consulted to discuss progress and ensure effective results.
- 3.3 Project integration is monitored, and management plans and any related contracts are reviewed and amended as appropriate, with results reported in accordance with mechanisms identified in the communication plan.
- 3.4 Ongoing progress is monitored against agreed milestones in accordance with the project plan to provide a measure of performance throughout the life of the project.
- 3.5 Programmed review of objectives and achievement is planned and implemented in accordance with the project plan.
4. Coordinate project follow-up activities
- 4.1 Significant judgment is applied in the analysis of project deliverables against specifications, performance standards and project objectives, and the results are reported to stakeholders.
- 4.2 Support package arrangements are identified and offered to stakeholders who will be required to apply the project results.
- 4.3 Options for stakeholders to take account of environmental and cultural factors in applying the project results are included in the support package.
- 4.4 Operational and support authorities are consulted to investigate any testing/trialling/building and evaluation requirements resulting from the project, and funding implications estimated in project report.
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Project plans will include some or all of:
acquisition strategies
budget and financial management strategy
contract management
cost estimates
evaluation criteria
expected outcomes/measurable benefits of the project
facilities
inclusions and exclusions from project
information/communication strategy
intellectual property strategies
milestones
objectives
outputs/project deliverables and their acceptance criteria
people plan including human resource management and human resource development
performance criteria/indicators
project control mechanisms
project implementation strategy
project governance strategy
purpose
quality assurance
quality control
quality standards for project
rationale
required project resources
resource management
risk management
roles and responsibilities
schedule/timeline
task/work breakdown structure (WBS)
Required systems for project management may include:
planning and monitoring system
financial management including:
budget allocation/funding
income generated
expenditure
recordkeeping for documented information such as:
correspondence
quality data including survey, needs, test results
contracts
time allocated and spent on each aspect of the project
progress reports
performance reports against milestones
project outcomes
samples, prototypes, models
Project management tools may include:
risk analysis
organisational project governance framework
communications plan
reporting framework
project management software and other tools:
Gantt and bar charts
Program Evaluation and Review Technique (PERT) charts
Critical Path Method
cost schedule control system
logistics support analysis
life cycle cost analysis
spreadsheets
recording systems - electronic and manual
Integration of project activities may include:
scope
time
cost
quality
human resources
communications
risk
procurement
Management may include:
scope management
communication and reporting
schedule management
financial management
fraud control
quality management
resources management
people management
logistics management
risk management
contract management
project implementation
transition
change management
Development may include:
regular meetings
feedback
encouragement
mentoring and coaching
additional physical and human resources (within allocated budget) if and as required
Policy and procedures may include:
government legislation (Federal, State and Local) affecting organisation's administration such as:
public sector management acts
financial management and accounting legislation and regulations
privacy legislation
government and organisational guidelines and procedures relating to:
project governance
resourcing
security
strategic plans
recruitment
risk management
procurement guidelines
designation approvals
industrial agreements
environment and sustainability
Stakeholders may include:
project sponsor/funding bodies
clients or customers (internal and external)
industry
other agencies
general public
relevant interest groups
unions
functional areas
the organisation's senior management
Ministers
project team
steering committee
end user
supplier/service provider
Contract change proposals may include:
administration
cost
engineering, technical, technology changes
resources
scope
specifications
time
Specifications may include:
functional
technical
performance
material
Project plans will include some or all of:
acquisition strategies
budget and financial management strategy
contract management
cost estimates
evaluation criteria
expected outcomes/measurable benefits of the project
facilities
inclusions and exclusions from project
information/communication strategy
intellectual property strategies
milestones
objectives
outputs/project deliverables and their acceptance criteria
people plan including human resource management and human resource development
performance criteria/indicators
project control mechanisms
project implementation strategy
project governance strategy
purpose
quality assurance
quality control
quality standards for project
rationale
required project resources
resource management
risk management
roles and responsibilities
schedule/timeline
task/work breakdown structure (WBS)
Required systems for project management may include:
planning and monitoring system
financial management including:
budget allocation/funding
income generated
expenditure
recordkeeping for documented information such as:
correspondence
quality data including survey, needs, test results
contracts
time allocated and spent on each aspect of the project
progress reports
performance reports against milestones
project outcomes
samples, prototypes, models
Project management tools may include:
risk analysis
organisational project governance framework
communications plan
reporting framework
project management software and other tools:
Gantt and bar charts
Program Evaluation and Review Technique (PERT) charts
Critical Path Method
cost schedule control system
logistics support analysis
life cycle cost analysis
spreadsheets
recording systems - electronic and manual
Integration of project activities may include:
scope
time
cost
quality
human resources
communications
risk
procurement
Management may include:
scope management
communication and reporting
schedule management
financial management
fraud control
quality management
resources management
people management
logistics management
risk management
contract management
project implementation
transition
change management
Development may include:
regular meetings
feedback
encouragement
mentoring and coaching
additional physical and human resources (within allocated budget) if and as required
Policy and procedures may include:
government legislation (Federal, State and Local) affecting organisation's administration such as:
public sector management acts
financial management and accounting legislation and regulations
privacy legislation
government and organisational guidelines and procedures relating to:
project governance
resourcing
security
strategic plans
recruitment
risk management
procurement guidelines
designation approvals
industrial agreements
environment and sustainability
Stakeholders may include:
project sponsor/funding bodies
clients or customers (internal and external)
industry
other agencies
general public
relevant interest groups
unions
functional areas
the organisation's senior management
Ministers
project team
steering committee
end user
supplier/service provider
Contract change proposals may include:
administration
cost
engineering, technical, technology changes
resources
scope
specifications
time
Specifications may include:
functional
technical
performance
material
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC501B Promote the values and ethos of public service
PSPGOV502B Develop client services
PSPGOV503B Coordinate resource allocation and usage
PSPGOV504B Undertake research and analysis
PSPGOV505A Promote diversity
PSPPM501B Design complex projects
PSPPM503B Close complex projects
PSPPROC501A Manage contract risk
PSPPROC503A Manage contract performance
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
management of complex projects in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, guidelines, procedures and protocols relating to project management in the organisation and the public sector
workplace project documentation
scenarios and case studies
examples of project management tools
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing complete projects, including coping with difficulties, irregularities and breakdowns in routine
management of complex projects in a range of (3 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
demonstration
portfolios
questioning
scenarios
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC501B Promote the values and ethos of public service
PSPGOV502B Develop client services
PSPGOV503B Coordinate resource allocation and usage
PSPGOV504B Undertake research and analysis
PSPGOV505A Promote diversity
PSPPM501B Design complex projects
PSPPM503B Close complex projects
PSPPROC501A Manage contract risk
PSPPROC503A Manage contract performance
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
management of complex projects in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, guidelines, procedures and protocols relating to project management in the organisation and the public sector
workplace project documentation
scenarios and case studies
examples of project management tools
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing complete projects, including coping with difficulties, irregularities and breakdowns in routine
management of complex projects in a range of (3 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
demonstration
portfolios
questioning
scenarios
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C3467 | PSPPM502A | Manage projects | Unit of competency |