Unit of competency Outline

Date retreived
23/07/2026 4:41 AM AWST

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Work as a guide

Work as a guide

Unit of competency
National Code
SITTGDE001B
State Code
WB949
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
01/01/2011
View on TGA
State Implementation and Classification
Approved Date
17/02/2011
Field of Education
080701 - Tourism
Original Release Date
17/02/2011
Nominal Hours
55
Description
This unit describes the performance outcomes, skills and knowledge required to work effectively as a guide. It covers key legal, ethical, safety, environmental and professional development issues that must be considered by guides in their day-to-day work. It is an essential skill for all guides and underpins all guiding activities.All tour guides residing in any part of Australia are subject to the Queensland Tourism Services Act (2003) when working in Queensland. They do not need to register or meet any training or certification requirements but they can be fined if they participate in unconscionable conduct when selling Queensland-based tourism products and services.This unit covers the requirement for guides to deliver tours according to legal and ethical requirements. The Queensland Tourism Services Act (2003) specifically deals with ethical practices. Therefore, training and assessment of this unit must take into account the specific requirements of this legislation as it has implications on all guiding activities when a guide operates within the Queensland borders. No occupational licensing or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Apply knowledge of the guiding sector.
  • 1.1 Conduct day-to-day guiding activities in a manner that takes account of the roles and responsibilities of different types of guides.
  • 1.2 Identify key guide information sources and contacts.
  • 1.3 Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers.
2 Guide tours according to safety, ethical and legal requirements.
  • 2.1 Conduct day-to-day guiding activities according to the legal requirements governing the industry.
  • 2.2 Actively and regularly participate in risk assessments according to established organisational policies and procedures and identify situations where a risk assessment may be required.
  • 2.3 Guide tours according to general ethics of guiding and specific ethical considerations for particular contexts.
  • 2.4 Guide tours according to safety requirements and in a manner that minimises risk to customers and colleagues.
  • 2.5 Guide tours in a manner that minimises any negative impact on the social or natural environment.
3 Develop guiding skills and knowledge.
  • 3.1 Identify and use opportunities to update the knowledgeand skills required by guides.
  • 3.2 Identify and access sources of assistance and support for guides when required.
  • 3.3 Share knowledge with colleagues to enhance the quality of service provided to customers.
4 Communicate with tourism industry operators in English.
  • 4.1 Articulate information clearly using industry acceptable language.
  • 4.2 Achieve mutual understanding and agree on details relevant to guiding activities.
  • 4.3 Provide accurate information and explanations about customer requirements and any special requests.
  • 4.4 Communicate according to social, cultural and business requirements.
  • 4.5 Identify the nature and key facts of operational problems and provide an appropriate solution by consulting and openly communicating with the tourism operator.
No information
No information
Replaces
State Code National Code Title Type
S6434 SITTGDE001A Work as a guide Unit of competency
Replaced By
State Code National Code Title Type
WF689 SITTGDE301 Work as a guide Unit of competency