Unit of competency Outline

Date retreived
22/07/2026 10:16 PM AWST

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Work as a guide

Work as a guide

Unit of competency
National Code
SITTGDE301
State Code
WF689
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/01/2013
View on TGA
State Implementation and Classification
Approved Date
18/06/2014
Field of Education
080701 - Tourism
Original Release Date
18/06/2014
Nominal Hours
55
Description
This unit describes the performance outcomes, skills and knowledge required to work effectively as a guide. It covers key legal, ethical, safety, environmental and professional development issues that guides must consider in their daytoday work. When working in Queensland, all guides, regardless of their place of residence, are subject to the Queensland Tourism Services Act (2003).
Notes
Elements and Performance Criteria
1. Apply knowledge of the guiding sector.
  • 1.1 Conduct guiding activities in a manner that takes account of the roles and responsibilities of different types of guides.
  • 1.2 Identify key guide information sources and contacts.
  • 1.3 Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers.
2. Guide tours according to legal, ethical and safety requirements.
  • 2.1 Conduct guiding activities according to legal requirements governing the industry.
  • 2.2 Actively participate in risk assessment as an integral part of work activities.
  • 2.3 Take account of ethical considerations for particular contexts.
  • 2.4 Guide tours according to safety requirements.
  • 2.5 Support sustainability in work practices.
3. Develop guiding skills and knowledge.
  • 3.1 Identify and use opportunities to update knowledge and skills required by guides.
  • 3.2 Maintain knowledge of technologies used by guides.
  • 3.3 Identify and access sources of guide support when required.
  • 3.4 Share knowledge with colleagues to enhance quality of service provided to customers.
4. Communicate with tourism industry operators in English.
  • 4.1 Articulate information using industry acceptable language.
  • 4.2 Achieve mutual understanding and agree on details relevant to guiding activities.
  • 4.3 Provide accurate information and explanations about customer requirements and special requests.
  • 4.4 Identify nature and key facts of operational problems and provide appropriate solutions by consulting with the tourism operator.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Risk assessment activity may involve:
dealing with inherent risks
identifying hazards as part of normal operations
making simple reports
identifying need for a full risk assessment
using risk assessment templates.
Ethical considerations may relate to:
compliance with industry codes of conduct
cultural considerations
dealings with local communities, including Indigenous communities
provision of services as promoted or confirmed
relationships with industry colleagues, customers and suppliers
unconscionable conduct.
Sustainability may be:
economic:
business profitability
environmental:
minimal impact
waste minimisation
social:
interactions with host communities.
Opportunitiesmay include:
familiarisation tours
industry seminars
participation in industry accreditation schemes
participation or membership in professional guide associations
research
social networking
training courses.
Technologies may include:
presentation technologies
RFID codes (for hand held devices)
social networking.
Tourism operator may be:
inbound tour operators
other guides
retail outlets, including:
factory outlets
opal or souvenir outlets
tax free stores
suppliers of any tourism product or service that is a component of the touring itinerary, including:
accommodation providers
airlines
attraction or theme parks
coach companies
food and beverage outlets
tour operators and cruise operators.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
provide guiding services that meet legal, ethical, safety and sustainability requirements
communicate with industry colleagues in English and achieve mutual understanding on daytoday operational requirements
demonstrate knowledge of roles and responsibilities of different types of guides
demonstrate knowledge of legal, ethical, safety and sustainability issues to be considered in specific guiding contexts.
Context of and specific resources for assessment
Assessment must ensure use of:
environments in which guiding activities take place, e.g. at visitor sites, on-board various forms of transportation
plain English documents that describe the legal requirements of the Queensland Tourism Services Act (2003), consumer laws and environmental management issues
industry association membership information and codes of conduct
other people to allow for oral communication in English on practical guiding matters.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
use of case studies and problemsolving activities to assess application of knowledge to different guiding situations and contexts, including analysis of ethical issues
use of roleplays to assess the individual’s ability to communicate in English on practical guiding issues, and to guide a tour
written or oral questioning to assess knowledge of different guide roles, content of industry codes of conduct and relevant legal issues
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITTGDE303 Lead tour groups
SITTGDE401 Coordinate and operate tours
SITTIND201 Source and use information on the tourism industry
SITTTSL303 Sell tourism products and services.
Replaces
State Code National Code Title Type
WB949 SITTGDE001B Work as a guide Unit of competency
Replaced By
State Code National Code Title Type
AWR25 SITTGDE002 Work as a guide Unit of competency