Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Software may include:
commercial applications
customised
in-house
organisation-specific
packaged.
Client may be:
department within the organisation
third party.
System may include:
application service provider
applications
databases
gateways
internet service providers
networks
operating systems
servers
websites.
Constraints may include:
budget
hardware
legal constraints
policy
resource
software
time.
Appropriate person may include:
authorised business representative
client
supervisor.
Hardware may include:
modems and other connectivity devices, such as digital subscriber line (DSL) modems
networks
personal computers
remote sites
servers
workstations.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
establish capability of hardware on which new system is to be installed
ensure that the nominated hardware has the capacity to run the installed system
ensure that new systems will operate cooperatively with existing systems
document variations from the above.
Context of and specific resources for assessment
Assessment must ensure access to:
documentation tools
operational system and system specifications
technical specifications of software to be installed
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of:
system current functionality
system hardware and software requirements
review of audit analysis report.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.