Elements and Performance Criteria

Events may include:
weddings
debutante balls
fancy dress balls
parties
other formal events.

Clients may include:
women
men
children
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities
new or regular clients with routine or special needs.

Finished hair designs may be reviewed via:
discussion
hair and/or fashion magazines
photographic folios.

Additional available services may include:
haircutting
hair colouring
hair lightening
chemical reformation
chemical relaxation
hair and/or scalp treatments
make-up design and application
manicure services
hair pieces.

After service maintenance products may include:
sprays
waxes
pins.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
consistent use of effective questioning and active listening techniques to consult, reassure and negotiate with clients while maintaining discretion, tact and confidentiality
knowledge and consistent application of relevant federal, state and local health and hygiene regulations
knowledge and consistent application of workplace policies, procedures and safe work practices in relation to advising on hairdressing services
knowledge and skill in the application of product knowledge, including comparisons between products, to offer advice to clients
knowledge and skill in identifying client requirements
applying research, planning and design skills to achieve design outcomes that meet client needs and are appropriate to particular events
recommending products and services to clients, including the incorporation of detailed specialised product knowledge, and the ability to demonstrate products and services when providing advice to clients.

Context of assessment
For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include the hairdresser and/or an experienced person at the workplace.
Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations which may include client interruptions and involvement in other related activities normally expected in the workplace. For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Specific resources for assessment
Competency for this unit should be assessed through access to:
relevant documentation, such as workplace policy and procedures manuals
a range of clients with different requirements
a portfolio of hair designs
a list of other professionals within or outside the workplace
a range of merchandise and products appropriate to the hairdressing workplace
product labels and other sources of product information such as colour charts
a qualified assessor or assessment team.

Relationship to other units
In the context of an assessment-only and/or a training delivery and assessment pathway, all units that relate to a job function can be integrated for assessment purposes.
none.
none.

Method of assessment
The following assessment methods are suggested.
Observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate his/her handling of a range of contingencies. Tasks may include:
describing a range of product development to other staff members
explaining and demonstrating products and services to clients
providing advice
on products and services according to client needs.
Written and/or oral questioning to assess knowledge and understanding of a range of hairdressing services, including products, services and treatment needs of clients. Questions will be asked in a manner appropriate to the language, literacy and numeracy level of the learner.
Completing workplace documentation relevant to the provision of advice on hairdressing services.
Third-party reports from experienced hairdressers in the workplace.
Completion of self-paced learning materials, including personal reflection and feedback from trainer/coach/supervisor.

Evidence required for demonstration of consistent performance
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Communicating ideas and information
Negotiating a client brief for an event and selecting a finished look require the communication of ideas and information. (2)

Collecting analysing and organising information
Researching and selecting appropriate products and services/treatments to achieve a planned look require information to be collected, analysed and organised. (2)

Planning and organising activities
Evaluating products and scheduling services leading up to a special event to meet client needs, require activities to be planned and organised. (1)

Working with others and in teams
Referring and scheduling other operators within or outside the workplace for specific additional services require teamwork. (2)

Using mathematical ideas and techniques
Scheduling dates for the number of services required and developing a total services quote for clients require the use of mathematical ideas and techniques. (2)

Solving problems
Correctly identifying products and services to match client needs requires the application of problem solving skills. (2)

Using technology
Developing design and services product knowledge may require the use of technology. (1)