Unit of competency Outline
Date retreived
23/07/2026 8:01 AM AWST
23/07/2026 8:01 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Apply positive behaviours in the workplace
Apply positive behaviours in the workplace
Unit of competency
National Code
TLIG3003A
TLIG3003A
State Code
WI825
WI825
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/03/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
21/03/2014
Nominal Hours
15
Description
This unit involves skills and knowledge required to apply standards of conduct and positive behaviours in the workplace. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Model high standards of performance and behaviour
- 1.1 Positive performance and behaviours that meet organisational standards are employed
- 1.2 Performance and behaviour that serve as a positive role model for others are displayed
- 1.3 Work/performance plans are implemented in accordance with organisational goals and objectives
2 Enhance organisational image
- 2.1 Organisational standards and values are followed
- 2.2 Standards and values considered to be damaging to the organisation are questioned through established communication channels
- 2.3 Personal performance is monitored to ensure integrity and credibility are displayed in interactions with others
3 Contribute to organisational decisions
- 3.1 Information relevant to issue/s under consideration is provided when requested
- 3.2 Active participation in decision-making processes is demonstrated
- 3.3 Options are examined, associated risks are assessed and preferred course/s of action are recommended based on experience and knowledge
- 3.4 Agreed decisions are implemented in cooperation with relevant individuals and teams
- 3.5 Organisational feedback processes are used to inform the organisation of the impact of agreed decisions
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Not applicable.
Not applicable.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include:
required knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement.
Assessment must include exercises that demonstrate competent performance of the following in a range of situations:
articulating organisational values and expectations of behaviour
applying positive behaviours.
Context of and specific resources for assessment
Performance is demonstrated consistently over time and in a suitable range of contexts.
Resources for assessment include access to:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
an appropriate range of relevant operational situations in the workplace.
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals..
Method of assessment
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include:
required knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement.
Assessment must include exercises that demonstrate competent performance of the following in a range of situations:
articulating organisational values and expectations of behaviour
applying positive behaviours.
Context of and specific resources for assessment
Performance is demonstrated consistently over time and in a suitable range of contexts.
Resources for assessment include access to:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
an appropriate range of relevant operational situations in the workplace.
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals..
Method of assessment
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVJ01 | TLIG3003 | Apply positive behaviours in the workplace | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J800 | TLI33113 | Certificate III in Rail Customer Service | Qualification |