Unit of competency Outline

Date retreived
22/07/2026 8:29 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Develop plans to meet customer and organisation needs

Develop plans to meet customer and organisation needs

Unit of competency
National Code
TLIP4001
State Code
AVI12
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
19/10/2015
View on TGA
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
23/02/2016
Nominal Hours
40
Description
This unit involves the skills and knowledge required to develop plans to meet customer and organisation needs. It includes contributing to strategic planning, analysing market needs, contributing to business documentation and communicating with other members of the organisation on planning matters. Work is performed under limited or minimum supervision with general guidance on progress and outcomes. It involves discretion and judgement for self and others in developing plans to meet customer and organisational needs.Work involves responsibility for developing work plans and leading others individually or in teams.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Contribute to strategic planning
  • 1.1 Contribution is made to shared vision and values of the organisation by assisting with examining future opportunities and directions and their use in shaping business goals and objectives
  • 1.2 Contribution is made to strategic planning by assisting with investigating the business environment of the organisation
2 Analyse market needs
  • 2.1 Customer needs are researched and outcomes are analysed and interpreted to establish business options and opportunities
  • 2.2 Opportunities are identified for product and service enhancement through an analysis of existing and potential market opportunities and the development of strategies to strengthen the workplace market focus in suitable directions
3 Contribute to business documentation
  • 3.1 Contributions are made to preparing organisational business plans/budgets
  • 3.2 All workplace insurance needs are identified and suitable cover is taken out
4 Communicate with other members of the organisation
  • 4.1 Outcomes of planning process are communicated to appropriate persons in the organisation
  • 4.2 Feedback mechanisms are used to ensure continuous improvement of planning processes and outcomes
No information
No information
Replaces
State Code National Code Title Type
D5298 TLIP4001A Develop plans to meet customer and organisation needs Unit of competency
Replaced By
State Code National Code Title Type
ODP99 TLIP0006 Develop plans to meet customer and organisation needs Unit of competency