Unit of competency Outline

Date retreived
22/07/2026 11:24 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Develop plans to meet customer and organisation needs

Develop plans to meet customer and organisation needs

Unit of competency
National Code
TLIP0006
State Code
ODP99
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
22/11/2021
View on TGA
State Implementation and Classification
Approved Date
14/03/2022
Field of Education
080301 - Business Management
Original Release Date
14/03/2022
Nominal Hours
35
Description
This unit involves the skills and knowledge required to develop plans to meet customer and organisation needs. It includes preparing and contributing to strategic planning, contributing to documentation preparation, and communicating planning outcomes to meet customer and organisation needs.Work is performed under limited or minimum supervision with general guidance on progress and outcomes. It involves discretion and judgement for self and others in developing plans to meet customer and organisational needs.Work involves responsibility for developing work plans and leading others individually or in teams.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Prepare to contribute to strategic planning
  • 1.1 Relevant customer and organisation information is collected
  • 1.2 Emerging market trends are identified
  • 1.3 Opportunities for product and service enhancement are determined
  • 1.4 Strategies to strengthen the workplace market focus and customer relationships are drafted
2 Contribute to planning
  • 2.1 The vision and values of the organisation are understood in relation to planning processes
  • 2.2 Developed strategies are presented for consideration
3 Contribute to documentation preparation
  • 3.1 Documents are prepared in consultation with others and as directed
  • 3.2 Compliance checks related to documentation are completed
  • 3.3 Documentation preparation is reviewed and updates are suggested
4 Communicate planning outcomes
  • 4.1 Outcomes of planning processes is communicated to stakeholders
  • 4.2 Feedback from stakeholders is gathered
  • 4.3 Outcomes from feedback activities is communicated to management
  • 4.4 Follow-up on feedback is actioned
No information
No information
Replaces
State Code National Code Title Type
AVI12 TLIP4001 Develop plans to meet customer and organisation needs Unit of competency