Unit of competency Outline

Date retreived
22/07/2026 3:52 PM AWST

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Complete aircraft dispatch duties

Complete aircraft dispatch duties

Unit of competency
National Code
AVIL3002
State Code
AWP48
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
01/03/2016
View on TGA
State Implementation and Classification
Approved Date
16/08/2016
Field of Education
031505 - Aircraft Operation
Original Release Date
16/08/2016
Nominal Hours
20
Description
This unit involves the skills and knowledge required to complete aircraft dispatch duties, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.It includes boarding passengers, communicating with flight crew and dispatching aircraft.This unit addresses aviation technical skill requirements (physical, mental and task-management abilities) related to resource management duties of ground operations personnel, and contributes to safe and effective performance in complex aviation operational environments.Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.Work is performed independently or under limited supervision as a single operator or within a team environment.Licensing, legislative, regulatory or certification requirements are applicable to this unit.Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.
Notes
Elements and Performance Criteria
1 Board passengers
  • 1.1 Hazards are identified, risks are assessed and hazard management is implemented
  • 1.2 On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically
  • 1.3 Passenger details are added to passenger list and loading sheet and their boarding pass in accordance with manual processes
  • 1.4 Passenger boarding pass is returned on confirmation in accordance with computerised processes
  • 1.5 Appropriate action is taken in consultation with passenger to resolve boarding pass problems
  • 1.6 Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved
  • 1.7 Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge
  • 1.8 Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section
  • 1.9 Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility
2 Communicate with flight crew
  • 2.1 Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers
  • 2.2 Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures
  • 2.3 Once provisional load sheet has been signed by pilot in command, a copy is retained in accordance with workplace procedures
3 Dispatch aircraft
  • 3.1 On closing of aircraft door, authority is given to retract aerobridge/stairs
  • 3.2 Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements
  • 3.3 Appropriate people are consulted during aircraft dispatch operations
  • 3.4 Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements
No information
No information
Replaces
State Code National Code Title Type
WB798 AVIL3002B Complete aircraft despatch duties Unit of competency
Replaced By
State Code National Code Title Type
OBC67 AVIL0004 Complete aircraft dispatch duties Unit of competency
State Code National Code Title Type
AZS3 AVI30416 Certificate III in Aviation (Ground Operations and Service) Qualification