Unit of competency Outline

Date retreived
22/07/2026 1:31 PM AWST

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Facilitate knowledge management

Facilitate knowledge management

Unit of competency
National Code
PSPMNGT614A
State Code
C8217
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
3.00
Current Release Date
01/11/2012
View on TGA
State Implementation and Classification
Approved Date
29/10/2014
Field of Education
080301 - Business Management
Original Release Date
29/10/2014
Nominal Hours
60
Description
This unit covers management of knowledge and information in the business unit to improve productivity and organisational efficiency, promote innovation and meet business unit goals. It includes establishing the organisational context for knowledge management, developing capability, facilitating knowledge management, and integrating aspects of knowledge management with information/records management.In practice, facilitation of knowledge management may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government systems, managing change, managing diversity, facilitating workforce effectiveness, etc. Related units in the Information competency theme in the Working in Government Competency field are:PSPGOV206B Handle workplace informationPSPGOV307B Organise workplace informationPSPGOV406B Gather and analyse informationPSPGOV504B Undertake research and analysisNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
1. Establish the organisational context for knowledge management
  • 1.1 The organisation's history, culture, functions, strategic direction, performance and knowledge resources are identified.
  • 1.2 Organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management are identified.
  • 1.3 The current knowledge management position of the organisation is assessed and the strengths and weaknesses of its knowledge resources and activities are determined.
  • 1.4 Consultation with stakeholders is undertaken to raise knowledge and awareness of knowledge management and to establish knowledge management goals for the business unit and/or the organisation.
  • 1.5 The cultural aspects of knowledge and knowledge management are identified and explored in the context of the organisational environment.
2. Develop capability in knowledge management
  • 2.1 The benefits of knowledge management are identified and promoted to build an environment where these benefits may be realised.
  • 2.2 Knowledge management initiatives are developed and aligned with the overall organisational strategy and contribute to business unit goals.
  • 2.3 Initiatives are developed to build long-term capability in knowledge management and a culture of sharing knowledge and creating new knowledge in the organisation.
  • 2.4 Knowledge management initiatives are focused on the management and use of tacit knowledge in the business unit and creating new knowledge, as well as the capture and sharing of explicit knowledge.
  • 2.5 Management and stakeholder support is built throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits.
3. Facilitate knowledge management
  • 3.1 Strategies are implemented to facilitate the development of strong and trusting culturally diverse networks where knowledge can be created and shared.
  • 3.2 Methods for creating, discovering and acquiring knowledge are facilitated in the business unit.
  • 3.3 Methods and systemsfor capturing and storing knowledge are promoted in accordance with legislation, policy and procedures.
  • 3.4 Methods and systems for presenting, distributing and sharing knowledge are promoted.
  • 3.5 Activities for revising and disposing of knowledge are facilitated in accordance with legislation, policy and procedures.
4. Integrate aspects of knowledge management with information management
  • 4.1 Processes for the management of explicit knowledge are integrated with the organisation's information management processes/systems to ensure efficiency and to provide wide access to explicit knowledge.
  • 4.2 Explicit knowledge is recorded and stored in accordance with organisational and public sector standards for information/records management.
  • 4.3 Structuring, maintaining and linking of explicit knowledge to related organisational information is facilitated in accordance with organisational requirements.
  • 4.4 Knowledge and information are managed to improve their integration and use to meet business unit goals.
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Knowledge is:
a body of understanding and skills that is constructed by people
increased through interaction with information (typically from other people)
tacit - residing in the mind and may include aspects of culture or 'ways of doing things'
explicit - when recorded as information in a document, image, film clip or some other medium AS 5037(Int)-2003
also sometimes identified as 'expert' knowledge, or 'entrepreneurial' knowledge
affected by experience
Knowledge management is:
a multi-disciplined approach to achieving organisational objectives by making best use of knowledge
involves the design, review and implementation of both social and technological processes to improve the application of knowledge in the collective interest of stakeholders AS 5037(Int)-2003
The organisation's current position in relation to knowledge management may include:
low literacy in knowledge management and no trust or networks developed (new organisation)
low literacy in knowledge management but well-networked staff (existing organisation)
high literacy in knowledge management but no trust or networks developed (new organisation)
high literacy in knowledge management and well-networked staff (existing organisation)
Strengths and weaknesses may relate to:
people
process
technology
content
Stakeholders may include:
all those individuals and groups both inside and outside the organisation that have some direct interest in the organisation's behaviour, actions, products and services, including:
boards of management
clients
community organisations
contractors
employees at all levels of the organisation
government
Ministers
other public sector organisations
service providers
suppliers
the public
union and association representatives
volunteers
Knowledge management goals may include:
new knowledge creation
improving knowledge utilisation
developing a community of practice in knowledge management with strong social networks
Benefits of knowledge management may include:
improved decision making
improved performance
improved productivity and organisational efficiency
retaining corporate knowledge and organisational learning
improving networking, trust and morale
increased innovation
increased motivation
Knowledge management initiatives may include:
development of knowledge management policy/strategy
knowledge management projects
mentoring in knowledge management
electronic collaboration
tools and approaches to remedy weaknesses in knowledge management or build on strengths
Methods for creating, discovering and acquiring knowledge may include:
meetings to foster innovation
employing staff or consultants with knowledge/skills not currently in the organisation for the purpose of knowledge transfer
research outside the organisation
through publications
analysis of existing and archived information
auditing/mapping of information
consulting staff in similar organisations
Methods and systems for capturing and storing knowledge may include:
traditional information management systems, such as:
files
books
journals
documentation and archives
intranets
portals
web sites
databases
electronic documents
ways of making tacit knowledge visible and available (without making it explicit and storing as above), such as advertising available expertise, providing help desk facilities
capturing learning from past activities
openness to change
drive for continual improvement
Legislation, policy and procedures may include:
State/Territory and Commonwealth legislation, regulations and guidelines relating to knowledge management and information management, such as privacy, freedom of information, confidentiality, security, etc
public sector management acts
codes of ethics
codes of conduct
public sector standards, such as fraud control, security management, risk control
disaster recovery
Methods and systems for presenting, distributing and sharing knowledge may include:
information management systems
intranets
files
databases
work processes where explicit knowledge is formally distributed
face-to-face meetings
providing leadership to encourage risk taking
development of trusted social networks for knowledge exchange
Activities for revising and disposing of knowledge may include:
processes to authenticate and update knowledge
processes to ensure that out-of-date or incorrect knowledge (especially tacit knowledge) is not used
processes for destruction of explicit knowledge that follow records management standards for destruction of records and public sector/legal requirements
Information is:
data in a context to which meaning has been attributed AS 5037(Int)-2003
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC601B Maintain and enhance confidence in public service
PSPGOV601B Apply government systems
PSPGOV602B Establish and maintain strategic networks
PSPLEGN601B Manage compliance with legislation in the public sector
PSPMNGT615A Influence workforce effectiveness
PSPMNGT602B Manage resources
PSPMNGT604B Manage change
PSPMNGT605B Manage diversity
PSPMNGT608B Manage risk
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
management of knowledge and information in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to knowledge management and information management
current theory and practice in knowledge management
Australian Standard AS 5037(Int)-2003 Knowledge management
case studies and workplace scenarios to capture the range of situations likely to be encountered when managing knowledge and information

Where and how to assess evidence
Valid assessment of this unit requires:
an environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing knowledge and information, including coping with difficulties, irregularities and breakdowns in routine
management of knowledge and information in a range of (3 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
portfolios
projects
questioning
scenarios
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Replaced By
State Code National Code Title Type
AWU49 PSPMGT012 Facilitate knowledge management Unit of competency