Unit of competency Outline

Date retreived
22/07/2026 3:36 AM AWST

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Comply with organisational requirements within a personal services environment

Comply with organisational requirements within a personal services environment

Unit of competency
National Code
SHBXIND003
State Code
ODR01
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2021
View on TGA
State Implementation and Classification
Approved Date
12/04/2022
Field of Education
120505 - Work Practices Programmes
Original Release Date
12/04/2022
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to work in a personal services environment by integrating knowledge of workplace rights and responsibilities and organisational policies and procedures, and by using effective team and individual work practices to plan and organise daily work activities.This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments they make routine service decisions within a defined range in the context of organisational goals, customer service values and standards.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop knowledge of employment rights and responsibilities.
  • 1.1. Access current information on employee and employer rights and responsibilities.
  • 1.2. Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
  • 1.3. Access and interpret information on national employment standards and specific employment arrangements for current role.
  • 1.4. Comply with employment requirements in accordance with regulatory requirements.
2. Work within organisational requirements.
  • 2.1. Interpret and comply with organisational requirements and responsibilities.
  • 2.2. Seek advice from supervisors and managers to ensure understanding of organisational requirements.
  • 2.3. Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.
  • 2.4. Comply with relevant duty of care and legal responsibilities, and support organisational culture.
  • 2.5. Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.
  • 2.6. Identify, recognise and follow behaviour that contributes to a safe and sustainable work.
3. Support work team.
  • 3.1. Display courteous, helpful and non-discriminatory attitude with clients and other team members.
  • 3.2. Take opportunities to enhance level of assistance offered to team members.
  • 3.3. Meet all reasonable requests for assistance within acceptable workplace timeframes.
  • 3.4. Seek assistance from team members, supervisors and managers when required.
4. Maintain personal presentation.
  • 4.1. Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.
  • 4.2. Follow personal hygiene procedures according to organisational requirements.
5. Develop effective work habits.
  • 5.1. Plan and organise daily work activities within scope of responsibility.
  • 5.2. Act promptly on instructions, information and follow procedures relevant to task.
  • 5.3. Seek advice and direction from appropriate staff to clarify workplace instruction and information.
  • 5.4. Prioritise and complete competing tasks within designated timeframes.
No information
No information
Replaces
State Code National Code Title Type
AVG37 SHBXIND001 Comply with organisational requirements within a personal services environment Unit of competency