Elements and Performance Criteria

The Range of Variables provides information about the context in which the unit of competency is carried out. It allows for differences between States and Territories and the Commonwealth and between organisations and workplaces. It allows for different work requirements, work practices, and knowledge. The Range of Variables also provides a focus for assessment and relates to the unit as a whole.

Office technology covers all equipment used in the workplace and may include:
computers, printers, scanners and a range of associated software
facsimile machines
photocopiers
computer facsimiles
telephones
audio-visual equipment
typewriters

Application of office technology may include:
information searches, storage, retrieval and analysis
numerical calculations
presentation of information
communication
Internet
e-mail

Guidelines may include:
work unit and organisation standards
Occupational Safety and Health policies and procedures
manufacturer's operating instructions

This Evidence Guide must be read in conjunction with the Assessment Guidelines for the National Public Services Training Package

Critical aspects of evidence
integrated demonstration of all elements of competency and their performance criteria;
correct use of equipment; and
application of appropriate software

Special note: This unit relates to the application of technology as a transferable competency. It is not necessary to assess (or teach) an exhaustive range of equipment, rather attention should be given to the different kinds of technology that can be used.

Interdependent assessment of units
Pre-requisite units: Nil
Co-requisite units: Nil
Co-assessed units: This unit may be assessed with any of the generalist public sector specific units at Certificate II or above, particularly PSPGOV201A Work in a Public Sector Environment, PSPGOV202A Communicate in the Workplace and PSPGOV204A Access and Use Resources

Underpinning knowledge
Occupational Health and Safety procedures and regulations
range of technology applications
EEO, equity and diversity principles

Underpinning skills
planning
following manufacturer's instructions
motor skills (hand skills)
problem solving
cross cultural competence, including gender and disability

Resource implications
a range of office technology and software applications

Consistency of performance
knowledge and performance to be assessed over time to confirm consistency in performance

Context/s of assessment
this competency may be assessed on and off-the-job