Unit of competency Outline
Date retreived
22/07/2026 4:19 AM AWST
22/07/2026 4:19 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Use technology in the workplace
Use technology in the workplace
Unit of competency
National Code
PSPGOV207B
PSPGOV207B
State Code
C7996
C7996
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
28/11/2012
Field of Education
120505 - Work Practices Programmes
Original Release Date
28/11/2012
Nominal Hours
70
Description
This unit covers various applications of technology and their use to achieve work outcomes. It includes selecting, using and maintaining technology. In practice, using technology in the workplace may overlap with other generalist or specialist public sector work activities such as working in a public sector environment, communicating in the workplace, delivering client service, using resources, etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
1. Select and use technology
- 1.1 The technology requirements of tasks are assessed and technology and/or software applications are selected in accordance with task requirements and available workplace resources.
- 1.2 Work area, furniture and equipment are adjusted and used in accordance with ergonomic requirements.
- 1.3 Technology/software is used to achieve work outcomes in accordance with organisational guidelines and occupational health and safety requirements.
- 1.4 Manuals, training booklets, online/telephone assistance or help-desks are used to overcome basic difficulties with technology, and more complex problems are referred for assistance in accordance with organisational policy and procedures.
- 1.5 Technology and data are secured in accordance with legislation, policy and procedures.
2. Maintain technology
- 2.1 Routine maintenance is carried out and/or arranged to ensure that technology is maintained in accordance with manufacturers' instructions and organisational requirements.
- 2.2 Equipment faults are corrected or reported in accordance with manufacturers' instructions and service agreements.
- 2.3 Technology consumables are replaced as they are used in accordance with manufacturers' instructions and organisational requirements.
- 2.4 Use of technology and disposal of used consumables meets government and organisational environmental policies.
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Technology covers all equipment used in the workplace and may include:
computer facsimiles
computer technology, such as laptops, notebooks, palm pilots and personal computers
datashow projectors
digital cameras
electronic whiteboards
facsimile machines
keyboards
modems
mouses
multifunction scanners/faxes/printers
pagers
photocopiers
printers
routers
scanners
tape/MD recorders
telephones/mobiles/wireless telephones
video cameras
wireless technology equipment
zip drives
Software applications may include:
email
Internet
instant messages
word processing
spreadsheets
databases
accounting
presentation packages
Use of technologymay include:
information searches
data storage, retrieval and analysis
numerical calculations
presentation of information
copying information
communication
Internet
Email
Guidelines may include:
work unit and organisation standards
occupational health and safety policies and procedures
environmental procedures
manufacturers' operating instructions
ethical considerations
Routine maintenance may include:
regular checking of equipment
replacing consumables
'in-house' cleaning and servicing of equipment according to manufacturers' guidelines
periodic servicing by qualified or manufacturer-approved technician
Equipment faults may be identified or countered by:
routine checking of equipment
preparation of a maintenance program
encouraging feedback from work colleagues
regular back-ups of data
keeping a log book of detected faults
regular occupational health and safety inspections
checking that repairs have been carried out
Used consumables may include:
ink cartridges
toner cartridges
print heads
CD-ROMs
zip disks
floppy disks
backup tapes
Environmental policies may cover:
type of paper
recycling requirements
Technology covers all equipment used in the workplace and may include:
computer facsimiles
computer technology, such as laptops, notebooks, palm pilots and personal computers
datashow projectors
digital cameras
electronic whiteboards
facsimile machines
keyboards
modems
mouses
multifunction scanners/faxes/printers
pagers
photocopiers
printers
routers
scanners
tape/MD recorders
telephones/mobiles/wireless telephones
video cameras
wireless technology equipment
zip drives
Software applications may include:
Internet
instant messages
word processing
spreadsheets
databases
accounting
presentation packages
Use of technologymay include:
information searches
data storage, retrieval and analysis
numerical calculations
presentation of information
copying information
communication
Internet
Guidelines may include:
work unit and organisation standards
occupational health and safety policies and procedures
environmental procedures
manufacturers' operating instructions
ethical considerations
Routine maintenance may include:
regular checking of equipment
replacing consumables
'in-house' cleaning and servicing of equipment according to manufacturers' guidelines
periodic servicing by qualified or manufacturer-approved technician
Equipment faults may be identified or countered by:
routine checking of equipment
preparation of a maintenance program
encouraging feedback from work colleagues
regular back-ups of data
keeping a log book of detected faults
regular occupational health and safety inspections
checking that repairs have been carried out
Used consumables may include:
ink cartridges
toner cartridges
print heads
CD-ROMs
zip disks
floppy disks
backup tapes
Environmental policies may cover:
type of paper
recycling requirements
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to any of the generalist public sector specific units at Certificate II or above, particularly:
PSPGOV201B Work in a public sector environment
PSPGOV202B Use routine workplace communication techniques
PSPGOV203B Deliver a service to clients
PSPGOV204B Access and use resources
PSPGOV205B Participate in workplace change
PSPGOV206B Handle workplace information
PSPGOV208A Write routine workplace materials
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of Employability Skills as they relate to this unit
use of equipment and application of software in a range of (3 or more) contexts (or occasions, over time).
The unit relates to the application of technology as a transferable competency. It is not necessary to assess (or address) an exhaustive range of equipment, rather attention should be given to the different kinds of technology that can be used and the selection of the 'technology of best fit' for the task. (Is it better/more economical to print one master copy, and photocopy multiples, or print multiple copies direct from the computer? I need a graph - do I use a word processing or spreadsheet application?)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to the use of technology in the workplace
case studies and workplace scenarios to capture the range of situations likely to be encountered when using technology in the workplace
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when using technology in the workplace, including coping with difficulties, irregularities and breakdowns in routine
correct use of equipment and application of software in a range of (3 or more) contexts (or occasions, over time).
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations.
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
demonstration
observation
portfolios
projects
questioning
scenarios
simulation or role plays
authenticated evidence from workplace training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to any of the generalist public sector specific units at Certificate II or above, particularly:
PSPGOV201B Work in a public sector environment
PSPGOV202B Use routine workplace communication techniques
PSPGOV203B Deliver a service to clients
PSPGOV204B Access and use resources
PSPGOV205B Participate in workplace change
PSPGOV206B Handle workplace information
PSPGOV208A Write routine workplace materials
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of Employability Skills as they relate to this unit
use of equipment and application of software in a range of (3 or more) contexts (or occasions, over time).
The unit relates to the application of technology as a transferable competency. It is not necessary to assess (or address) an exhaustive range of equipment, rather attention should be given to the different kinds of technology that can be used and the selection of the 'technology of best fit' for the task. (Is it better/more economical to print one master copy, and photocopy multiples, or print multiple copies direct from the computer? I need a graph - do I use a word processing or spreadsheet application?)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to the use of technology in the workplace
case studies and workplace scenarios to capture the range of situations likely to be encountered when using technology in the workplace
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when using technology in the workplace, including coping with difficulties, irregularities and breakdowns in routine
correct use of equipment and application of software in a range of (3 or more) contexts (or occasions, over time).
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations.
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
demonstration
observation
portfolios
projects
questioning
scenarios
simulation or role plays
authenticated evidence from workplace training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C3489 | PSPGOV207A | Use technology in the workplace | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWV95 | PSPGEN007 | Use technology in the workplace | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| C766 | PSP20104 | Certificate II in Government | Qualification |
| J275 | PSP20112 | Certificate II in Government | Qualification |
| AXA3 | DEF51115 | Diploma of Leadership | Qualification |
| AWZ6 | DEF21115 | Certificate II in Military Skills | Qualification |