Unit of competency Outline

Date retreived
22/07/2026 3:06 PM AWST

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Manage a telecommunications workplace

Manage a telecommunications workplace

Unit of competency
National Code
ICTPMG801
State Code
AWE05
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
080301 - Business Management
Original Release Date
05/07/2016
Nominal Hours
45
Description
This unit describes the skills and knowledge required to fulfil workplace management responsibilities at a managerial and supervisory level in a telecommunications business environment.It applies to individuals who combine technical skills with management skills to manage technical staff in an advanced technological environment.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Support human resources activities
  • 1.1 Assist and advise on recruitment action and induction of new staff
  • 1.2 Monitor staff training needs and implement technical training activities for staff
  • 1.3 Provide information and advice to relevant personnel
  • 1.4 Review and advise on work health and safety (WHS) and security in workplace
2. Manage conflict in workplace
  • 2.1 Assess conflict situation
  • 2.2 Determine ways to resolve conflict with conflicting parties
  • 2.3 Apply decision making procedures to business model for conflict resolution
3. Apply quality management systems and processes in workplace
  • 3.1 Document essential requirements of product using quality management approach
  • 3.2 Assess relationship between client and owner to identify process to achieve agreement on measurable quality features
  • 3.3 Analyse quality investigation for improvement by involving individuals, groups and managers
4. Monitor work practices to ensure business objectives will be met
  • 4.1 Develop strategies, using management characteristics to meet business objectives
  • 4.2 Analyse individual management objectives applicable to workplace
  • 4.3 Produce business model representing activities of sound management plan for telecommunications workplace
5. Determine human factors when managing people and groups
  • 5.1 Establish consultation processes between management and staff to resolve grievances
  • 5.2 Analyse interpersonal skills required of managers and team leaders using identified communications channels
  • 5.3 Conduct performance reviews and take appropriate action
6. Perform work using self-organisation principles
  • 6.1 Evaluate methods of improving own productivity and perform a self-appraisal
  • 6.2 Evaluate effectiveness of information processing methods used in workplace, applying time management techniques
  • 6.3 Produce report to communicate information efficiently and effectively in workplace
7. Apply effective communicationtechniques to business meetings
  • 7.1 Research levels, directions and effectiveness of channels used when communicating in business
  • 7.2 Develop plan for managing business meetings in workplace
No information
No information
Replaces
State Code National Code Title Type
D3392 ICTPMG8142A Manage a telecommunications workplace Unit of competency